Endpoint Manager

Note: If you haven’t done so already, you should first enroll users then enroll their devices.

OS

The operating system of the device.

Name

The label assigned to the device by the user. If no name is assigned, the device model number is used as the name.

The device icon to the left of the name shows the device's connection status:

	-	Device is not reachable. The connection might be down or the endpoint is switched off.
	-	Slow connection. The device is connected but commands and messages may take some time to execute since the endpoint is busy.
	-	Good connection. Commands should be executed in real time.
	-	A device is marked as 'Old' if it does not connect to EM for a certain number of days. You can set how many consecutive days of inactivity must pass before EM marks a device as 'Old'. You can also tell EM to remove devices that do not reconnect for a certain number of days after being marked 'Old'. See Device Removal Settings to read more.
	-	The device is a duplicate. Applies to Windows devices only. A duplicate device is one that has the same name and / or MAC address as one or more other devices. This could be because the same device was enrolled more than once, or because the same name was given to multiple devices. You can tell EM to auto-remove duplicate devices or to selectively uninstall the clients. Alternatively, you could simply rename a device to remove the 'Duplicate' flag. See Device Removal Settings to read more.

Windows endpoints also have a shield icon to the right of their name. The shield has a colored circle on it which indicates the status of Comodo Client Security (CCS):

	Yellow	-	CCS is not installed on the endpoint.  Click the shield icon to remotely install CCS on the endpoint The 'Install Additional Comodo Packages' dialog will appear CCS requires the endpoint to be restarted in order for the installation to take effect Configure the 'Restart' options and click 'Install' See the explanation of remote installation of CCS in Remotely Install and Update Packages on Windows Devices for more details
	Gray	-	Outdated clients. Communication Client (CC) and/or Comodo Client Security (CCS) on the endpoint require updates Note. This status is only shown on endpoints that have CC 6.16 + and CCS 10.0 + installed
	Red	-	The endpoint is at risk. One or more of security components (AV, FW or containment) may have been disabled by the user Place your mouse over the icon to view the warning:
	Amber	-	The endpoint needs attention. The virus signature database might be out-dated or the endpoint needs to be re-started after installation of CCS. Place your mouse over the icon to view the full message
	Green	-	The endpoint is secure. All installed components are up and running.
	Blue	-	CCS is in 'Silent Mode'. Note: CCS lets users enable 'Silent Mode' if they do not want to be disturbed by product notifications. For example, when running a full-screen presentation. Alerts and notifications are suppressed and operations that could interfere with their work are postponed.
		-	Communication with CCS on the endpoint has been lost.

• Click the device name to open the device details interface. See Manage Windows Devices, Manage Mac OS Devices and Manage Android / iOS Devices for more details.

Active Components

Indicates which modules are installed on the device. Possible components are 'Agent', 'Antivirus' (AV), 'Firewall' (FW) and 'Containment'.

• Android devices - The agent will automatically install the AV (antivirus) component.

• iOS devices - Only the agent (EM client) will be installed

• Windows endpoints - Available components are - Agent, AV, FW (firewall) and Containment. These components are installed automatically when a profile featuring the components is installed.

• Mac OS endpoints - Available components are EM Agent and AV

The color of the icon shows the status of the component:

• Green - Installed and active

• Gray - Installed but disabled by profile setting

• Blue (only applies to the 'Containment' module) - The containment module is baselining the device. During the baseline period, unknown files are auto-submitted to Valkyrie for analysis, but are not placed in containment. See Baseline Settings in Containment Settings for help to configure baseline settings.

• Blank - Component is not installed.

• Running - The virtual desktop is open on the endpoint

• Not Running - The virtual desktop is not open on the endpoint

• Unsupported – The version of the security and/or communication client on the endpoint does not support the virtual desktop. Alternatively, it can mean the security client is not installed at all.

Patch status

• The number of patches available for Windows endpoints. Patch status icons are as follows:

	-	No patches required. All patches are up-to-date.
	-	Critical patches are available. The number to the right shows how many are pending. Click the number to view and manage the patches. See View and Install Windows and 3rd Party Application Patches for more details.
	-	Optional patches are available. Click the number to the right to view and manage the patches.

Customer

The name of the company to which the device is enrolled.

• Comodo One MSP customers can enroll devices to any of the companies they have created in C1.

• Comodo One Enterprise customers / EM standalone customers can only use the 'default company'.

Logged in User

The name of the user currently signed-in to the device. 

• The user name is prefixed with the active directory (AD) domain or workgroup that the user is currently logged-in to: 

• Active Directory - Name is shown as [AD domain name][user name]

• Workgroup - Name is shown as [workgroup name]

• No network - Name is shown as [device name][user name] 

• Click the icon to copy the username to the clipboard.

Last Activity

 The date and time at which the device last communicated with the EM agent.