Manage Devices
- Click
'Devices' > 'Device List' > 'Device Management'
- The
'Device Management' screen is an inventory of all mobile devices and
endpoints for a company.
- It
shows each device's connection and patch status, which
security components are enabled, recent activity, and more.

From
this area you can:
- Enroll
new devices for management (Windows, Mac, Linux, iOS and Android)
- Add
or remove profiles on any selected device
- Install
Comodo Client Security and other packages on Windows, Mac OS and
Linux endpoint
- Take
remote control of Windows and Mac OS devices
- Browse
folders and files on Windows endpoints
- View and manage processes and services on Windows endpoints
- View
and manage currently running processes on Windows endpoints
- View
applications installed on Windows endpoints
- Remotely
uninstall applications from Windows endpoints
- Remotely
run procedures on Windows endpoints
- Remotely
install OS and third-party application patches on Windows endpoints
- Remotely
restart Windows endpoints
- Sound
an alarm on mobile devices
- Send
custom text messages to mobile devices
- Remotely
wipe mobile devices
- Remotely
lock mobile and Mac OS devices
- Reset
lock-screen passcodes
- View
detailed information about any device by simply clicking the device
name
- View
and edit device owner information by clicking the owner name
- View
and manage device group memberships of a device
- Generate
a device details reports
Open the 'Device Management' interface
- Click
the 'Devices' > 'Device List'
- Click
the 'Device Management' tab at the top of the
main configuration pane
The
interface shows devices belonging to the company or group selected
on the left.
- Select
'Show All' to view every device enrolled to EM.
Devices -
Column Descriptions |
Column
Heading |
Description |
OS |
The operating
system of the device. |
Name |
The label assigned to the device by the user. If no name is assigned, the device model number is used as the name.
The device icon to the left of the name shows the device's connection status:

|
- |
Device is not
reachable. The connection might be down or the endpoint is
switched off. |

|
- |
Slow connection. The
device is connected but commands and messages may take some
time to execute since the endpoint is busy. |

|
- |
Good connection.
Commands should be executed in real time.
|
 |
- |
A device is marked as 'Old' if it does not connect to EM for a certain number of days.
You can set how many consecutive days of inactivity must pass before EM marks a device as 'Old'.
You can also tell EM to remove devices that do not reconnect for a certain number of days after being marked 'Old'.
See Device Removal Settings to read more. |
 |
- |
The device is a duplicate. Applies to Windows devices only.
A duplicate device is one
that has the same name and / or MAC
address as one or more other devices. This could be
because the same device was enrolled more than once, or because the
same name was given to multiple devices.
You can tell EM to auto-remove duplicate devices or to selectively uninstall the clients.
Alternatively, you could simply rename a device to remove the 'Duplicate' flag.
See Device Removal Settings to read more. |
Windows endpoints also have
a shield icon to the right of their name. The shield has a colored
circle on it which indicates the status of Comodo Client Security
(CCS):

|
Yellow
|
- |
CCS is not installed on the endpoint.
- Click the shield icon to remotely install CCS on the endpoint
-
The 'Install Additional Comodo Packages' dialog will appear

- CCS requires the endpoint to be restarted in order for the installation to take effect
- Configure the 'Restart' options and click 'Install'
|

|
Gray |
- |
Outdated clients.
Communication Client (CC) and/or Comodo Client Security (CCS) on the
endpoint require updates
Note. This status is only
shown on endpoints that have CC 6.16 + and CCS 10.0 + installed |

|
Red |
- |
The endpoint is at risk. One
or more of security components (AV, FW or containment)
may have been disabled by the user
- Place
your mouse over the icon to view the warning:

|

|
Amber |
- |
The endpoint needs
attention. The virus signature database might
be out-dated or the endpoint needs to be re-started after
installation of CCS.
- Place
your mouse over the icon to view the full message
|

|
Green |
- |
The endpoint is
secure. All installed components are up and running. |

|
Blue |
- |
CCS is in 'Silent Mode'.
Note: CCS lets users
enable 'Silent Mode' if they do not want to be disturbed by product
notifications. For example, when running a full-screen presentation.
Alerts and notifications are
suppressed and operations that could interfere with their work are
postponed. |

|
- |
Communication with CCS
on the endpoint has been lost. |
|
Active Components |
Indicates which modules are installed on the
device. Possible components are 'Agent', 'Antivirus' (AV), 'Firewall'
(FW) and 'Containment'.
- Android
devices - The agent will automatically install the AV (antivirus)
component.
- iOS
devices - Only the agent (EM client) will be installed
- Windows
endpoints - Available components are - Agent, AV, FW (firewall) and
Containment. These components are installed automatically when a
profile featuring the components is installed.
- Mac
OS endpoints - Available components are EM Agent and AV
The color of the icon shows
the status of the component:
- Green
- Installed and active
- Gray
- Installed but disabled by profile setting
- Blue
(only applies to the 'Containment' module) - The containment module
is baselining the device. During the baseline period, unknown files
are auto-submitted to Valkyrie for analysis, but are not placed in
containment. See Baseline
Settings in Containment
Settings for help to configure baseline settings.
- Blank
- Component is not installed.
|
Virtual Desktop |
The status of the virtual desktop on the endpoints:
- Running - The virtual desktop is open on the endpoint
- Not Running - The virtual desktop is not open on the endpoint
- Unsupported – The version of the security and/or communication client on the endpoint does not support the virtual desktop. Alternatively, it can mean the security client is not installed at all.
|
Patch status |
 |
- |
No patches required. All patches are up-to-date. |

|
- |
Critical patches are available.
The number to the right shows how many are pending. Click the number to view and manage the patches. See View and Install Windows and 3rd Party Application Patches for more details.
|

|
- |
Optional patches are
available. Click the number to the right to view and manage the
patches. |
|
Customer |
The name of the company to which the device is
enrolled.
- Comodo One MSP customers can enroll devices to any of the companies they have created in C1.
- Comodo One Enterprise customers / EM standalone customers can only use the 'default company'.
|
Logged in User |
The name of the user currently signed-in to the device.
- The user name is prefixed with the active directory (AD) domain or workgroup that the user is currently logged-in to:
- Active Directory - Name is shown as [AD domain name][user name]
- Workgroup - Name is shown as [workgroup name]
- No network - Name is shown as [device name][user name]
- Click
the
icon to copy the username to the clipboard.
|
Last Activity
|
The date and time at which
the device last communicated with the EM agent. |
- Click a column header to sort items in ascending/descending order of entries in that column.
- Use the search box at the top to filter devices by any parameter in the table.
- Click the funnel button
on the right to view more filters.
Please use the following
links to find out more: