Handle Malware On Scanned Devices, Antivirus Scans, Endpoint Manager

Handle Malware on Scanned Devices

Click 'Security' > 'Endpoint Security Status'

Click the 'Protective Action' button to remove, ignore or quarantine the malware.

Tip:

This interface lets you apply actions to all malware found on specific devices.

If you instead want to apply actions to individual malware, please use the 'Blocked Threats'.

Click 'Security' > 'Blocked Threats'.

See View and Manage Identified Malware for more details.

Apply actions to ALL malware on selected devices

Click 'Security' > 'Endpoint Security Status'

Click a company name/group on the left to view their devices

Or

Select 'Show All' on the left menu to view every device enrolled to EM

Select device(s) with a malware status of 'Infected' using the check-box(es) on the left.

Tip: You can filter the list to search for specific devices by clicking the funnel icon at the top right of the table.

Click 'Protective Action' above the table and select your desired action:

The actions available depend on the OS of the device chosen:

For Android Devices:

Delete - Removes the malicious app

Ignore - Ignores malware found by the last scan.The item will be identified as malware again on the next scan.

For the 'Delete' operation, a notification will be sent to the selected devices to uninstall the app(s):

The notification shows the number of threats which will be removed from the device.

Touch the alert to view all items which are ready for removal.

Tap on the malware to be removed, confirm the removal in the next dialog and follow the uninstall wizard.

For Windows, Mac OS and Linux Devices

Delete - Instructs XCS on the endpoint to clean the malware.

If a disinfection routine is available, XCS will disinfect it and retain the original file.

If a disinfection routine is not available, XCS will delete the application.

Quarantine - Moves the malware to quarantine on the device.

Click 'Security' > 'Quarantined Threats' to manage quarantined files.

Based on their trustworthiness, you can remove them from the device or restore them to their original locations. See View and Manage Quarantined Items for more details.

Endpoint Manager

Endpoint Manager Administrator Guide 7.2

English

Handle Malware on Scanned Devices