Find the desired product help

Create New User Accounts


  • You can add new accounts using any of the following methods:
  • Manually add users. Add individual users to EM
  • Click 'Users' > 'User List' > 'Create User' to start this process
  • You need to specify their name, email address, the company they belong to, and their EM role
  • Import users from .csv file. Import a list of users from a comma separated values file.
  • Click 'Users' > 'User Import' to start this process
  • The file should contain the following, separated values: 'Username' (mandatory), 'Email address' (mandatory) and 'Phone number' (optional)
  • The file should not contain column headers and each line should contain a single user
  • Users are assigned the role you specify in the import dialog. 
  • New users will receive an enrollment mail which requests they activate their account and set their password.

Comodo Dragon customers - Staff added in the CD interface are automatically added as users in EM.


See https://help.comodo.com/topic-457-1-981-14319-Manage-Admins,-Staff-and-Roles.html if you need help to add staff/ manage roles in CD.


Comodo One customers - Staff added in the C1 interface are automatically added as users in EM.


See https://help.comodo.com/topic-289-1-716-8482-Managing-Administrators-and-Roles.html if you need help to add staff/ manage roles in C1.

Device licenses: User devices can only be enrolled after the user has been added to the system.

  • Each device license covers one device per user
  • You need an additional license for each mobile device or endpoint you add for the same user. You can purchase additional licenses from the Comodo website if required. See View and Manage Licenses for more details.


The following sections explain how to: