Find the desired product help

Manage License Allocation


  • You can use a single license on multiple customers, or use multiple licenses on a single customer
  • Make sure the license allocation type is 'Global':
  • Select the license, click 'Details' at the top then 'Edit'
  • Locate the 'Allocation type' drop-down
  • Change the type to 'Global'


Allocate licenses to customers


There are two ways to assign licenses to customers:

Select a license and assign it to different customers

  • Click 'License Management' > 'License Management'
    • Open the 'Licenses' tab
    • Expand a license row to view your customers


    OR
    • Select a license then click 'Details’ > Click the 'Customers' tab



       
    Allocate seats to a customer
    • Type a number in the 'Allocate seats' box next to a customer toassign seats to them.
    • Click 'Apply'
    • Make sure enough free seats are available on the license.
    Remove seats from customer
    • Select a customer and click 'Unallocate'.


    Allocate seats from multiple licenses to a customer

    • Click 'License Management' > 'License Management'
    • Click the 'License Allocations' tab
    • Click the down-arrows on the right to view all licenses assigned to a customer


       
    • Type a number in the 'Allocate seats' box to assign seats from a specific license.
    • Click 'Apply'
    • Make sure enough free seats are available on the license.


    View license usage

    • Click 'License Management' > 'License Management'
    • Open the 'License Allocations' tab



    • Click a customer name to open their details screen:




    This interface has two tabs:

    • Customer Summary - Overall licensing information about the company.
    • Related Licenses - Details of seat allocation from different licenses.


    • You can allocate / remove seats as explained above.