Endpoint Manager

• Introduction To Endpoint Manager
  • Key Concepts
  • Best Practices
  • Quick Start
  • Login Into The Admin Console
• The Admin Console
• The Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Customer Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Hardware Information
      • View Network Information
      • View Maintenance Windows Associated With Device
      • View And Manage Profiles Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Endpoint Manager
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Install Apps On Android/iOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Shutdown Windows Devices
    • Wake Offline Device
    • Change A Devices Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll The Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To A Users Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • Security Events
    • View Security Events By Time
    • View Security Events By Files
    • View Security Events By Device
    • View Android Threat History
  • View And Manage Blocked Threats
  • View And Manage Quarantined Threats
  • View Contained Threats
  • HIPS Events
  • Firewall Events
  • View And Manage Autorun Alerts
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Application Store
  • IOS Apps
    • Add IOS Apps And Install Them On Devices
    • Manage IOS Apps
  • Android Apps
    • Add Android Apps And Install Them On Devices
    • Manage Android Apps
  • Windows Apps
    • Install Windows Apps On Devices
• Applications
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • EM Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• License Management
  • Manage Your Licenses
  • Manage License Allocation
  • Bill Forecast
• Configure Endpoint Manager
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • Endpoint Manager Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
    • Configure The EM Android Client
      • Configure Android Client General Settings
      • Configure Android Client Antivirus Settings
    • Add Apple Push Notification Certificate
    • Configure Windows Clients
      • Configure Communication Client Settings
      • Configure Client Security Settings
    • Manage Endpoint Manager Extensions
    • Configure Endpoint Manager Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrators Time Zone And Language
    • Configure Audit Log Settings
  • Integrate Apple Business Manager With Endpoint Manager
    • Link Endpoint Manager With Apple Business Manager
    • Manage Apple Business Manager Devices
    • Manage Apple Business Manager Profiles
    • Configure Apple Business Manager Notifications
  • View Version And Support Information
• Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Endpoint Manager License Types
• Appendix 3 - Pre-configured Profiles
• About Comodo Security Solutions

View the Files on a Device

• The 'File List' tab shows executable files found on a device along with their trust rating.

View files on a Windows device

• Click 'Devices' > 'Device List'

• Click the 'Device Management' tab above the control buttons

• Select a company or group on the left to view only their devices

Or

• Select 'Show all' on the left to view every device enrolled to EM 

• Click the name of a Windows device then select the 'File List' tab:

 

File List - Table of Column Descriptions
Column Heading	Description
File Name	The label of the executable file or application.
File Path	The installation location of the application at the endpoint. Click the  icon to copy the path to the clipboard.
file Hash	The SHA1 hash value of the executable file. Click the  icon to copy the hash value to the clipboard.
Size	The size of the executable file.
Comodo Rating	The trust rating of the file as per the Comodo File Look-up service, reported by the CCS installations at the endpoints
Admin Rating	The trust rating of the file as manually set by the administrator, if any.

Comodo Client Security monitors all file activity on a Windows endpoint. New executables are scanned against the Comodo files database and rated as 'Unrecognized', 'Trusted' or 'Malicious'. You can configure this behavior in the 'File Rating settings' section of the configuration profile applied to the device. See File Rating settings in Create a Windows Profile for more details.

Unrecognized Files

Files that could not be identified as 'Trusted' or 'Malicious' by Comodo Client Security (CCS) are reported as 'Unrecognized' to Endpoint Manager. You can review these files and manually rate them as 'Trusted' or 'Malicious' if required.

• The rating you set is purely a local trust rating for the file. It does not affect the global rating set by Comodo.

• The 'Valkyrie' section of a profile lets you auto-upload unknown files to the cloud for behavior analysis. See Valkyrie Settings for more details

 

Background Not: Valkyrie is a file verdicting service that tests unknown files with a range of static and dynamic checks. The results of these tests produce a trust verdict on the file. This verdict can be viewed in the 'Windows File List' > 'Valkyrie Processed Files' tab. See View List of Valkyrie Analyzed Files for more details.

Trusted Files

Files are identified as trusted in the following ways:

• Cloud-based file lookup service (FLS) - Whenever a file is accessed, Comodo Client Security (CCS) checks the file’s reputation on Comodo's online file database. It also consults the local list of trusted vendors.
  

The file is classed as trusted if:

• The app is from a vendor with a 'Trusted' status in the local vendor list in CCS

• The app trusted is on Comodo’s online file database (aka, it is whitelisted)

• Admin rating - Admins can assign a 'Trusted' rating to files from the Application Control interface

• User Rating - Users can assign a 'Trusted' rating to files at the local CCS installation in two ways: 

• In response to an alert. If an executable is unknown then it may generate a HIPS alert on the local endpoint. Users could choose 'Treat this as a Trusted Application' at the alert 

• The user can assign 'Trusted' rating to any file from the 'File List' interface. 

CCS creates a hash of all files assigned 'Trusted' status by the user. In this way, even if the file name is changed later, the file will retain its trusted status as the hash remains same. This is particularly useful for developers who are creating new applications that, by their nature, are unknown to the Comodo safe list.

Malicious Files

Files identified as malicious by the File Look-Up Service (FLS) will not be allowed to run by default. These files are reported as malware to EM.

The File List screen

Possible file ratings are 'Unrecognized', 'Trusted' or 'Malicious'. Administrators can manually set the file rating at their discretion.

• Files rated as 'Trusted' are allowed to run.

• Files rated as 'Malicious' are quarantined and not allowed to run.

• Files rated as 'Unrecognized' are run inside the container - an isolated operating environment. Contained applications are not permitted to access files or user data on the host machine.

Any ratings set by the administrator are propagated to all enrolled endpoints.

Admins can also view a history of purged files. Purged files are those which existed on devices at one point in time, but are not currently present on any device. To view these files, apply the filter named 'Show Purged Files'. See the explanation of Filter Options given below.

Tip: if you wish to see all files across all managed devices, please view the 'Applications' and 'Application Control' interfaces. See 'Applications > Mobile Applications' to view applications in mobile devices.

Sorting, Search and Filter Options

• Click any column header to sort items in alphabetical order

• Click the funnel icon  to open more filter options

• Use the check-boxes to show or hide purged, non-executable, hidden or unrecognized files

• Use the search fields to filter by file name, file path or SHA1 hash value. You can also filter by file size and the number of devices on which the file is present

• Use the drop-down boxes to filter items by Comodo and/or admin rating

• Clear any search filters and click 'OK' to display all items again.

You can use any combination of filters simultaneously to search for specific apps.

Manage Applications

The 'File List' interface allows you to:

• View the details of files in the list

• View Process Activities of a File

• Assign Admin rating to a file

• Hide/Display selected files in the list

• Export the list of selected files to a CSV file

• Remove files from the list

View file details

• Simply click on a file in the list or select a file and click 'File Details' at the top.

• The File Details screen contains two tabs:

• File info - Shows basic file details and the devices on which the file is present. You can also change the trust rating of the file in this area.

• Device List - Displays the list of managed Windows devices on which the file is discovered. The 'Device List' interface also allows you to view the process activities of the file in respective devices.

File info

• The file info screen shows file name, installation path, file type, version, size, hash values and the date the file was first encountered. The screen also shows the file's trust rating and the number of endpoints on which the file is present.

• The 'Change Rating' button allows you to manually set the file's rating as 'Trusted', 'Malicious' or 'Unrecognized':

The new rating will be sent to all endpoints.

• The 'Record' button lets you hide, display or remove the file from the 'File List' screen.

Device List Screen

• The device list screen shows the list of endpoints on which the item was discovered. The screen also shows the installation path, the installation date and the file rating assigned by Comodo Client Security. The Viruscope column shows detailed info on processes started by the file. See the explanation under View Process Activities of a File for more details.

• You can remove the file from device(s) by selecting a device then clicking 'Delete'

View Process Activities of a File

Note: In order to fetch process activity data, VirusScope should be enabled in the profile in effect on the endpoint. See Configure Viruscope Settings in Create a Windows Profile for more details.

View the activities of a file on the endpoint

• Click the file name from the 'File List' screen to open the 'File Details' screen

• Click the 'Device List' tab

• Click the 'View Processes' link in the 'Viruscope' column in the row of the device name

• This will open a list of processes executed by the file on the selected endpoint in chronological order:

• Click 'View Activity' to see detailed information about each process. The 'Process Activity' interface has two tabs:

• Summary - Displays the name of the device and the installation path of the executable

• Activity - Displays a chronological list of activities by the selected process, including details of files modified by the process.

The 'Activity' - Table of Column Descriptions
Column Heading	Description
Date	The date and time of process execution.
Action	The task executed by the process on the target file.
Path	The location of the target file.
Details	A link to view more information about the action.

• You can inspect a particular activity by clicking the 'Details' link:

Assign Admin Rating to a File

• Each file on an endpoint is automatically scanned and assigned a trust rating by Comodo Client Security.

• These ratings can be either 'Unrecognized', 'Trusted' or 'Malicious'. The rating for each file is shown in the 'Comodo Rating' column of the 'File List' screen.

• The file rating determines whether or how the file is allowed to run:

• Trusted - The file will be allowed to run normally. It will, of course, still be subject to the standard protection mechanisms of Comodo Client Security (behavior monitoring, host intrusion prevention etc).

• Malicious - The file will not be allowed to run. It will be automatically quarantined or deleted depending on admin preferences.

• Unknown - The file will be run inside the container. The container is a virtual operating environment which is isolated from the rest of the endpoint. Files in the container write to a virtual file system, use a virtual registry and cannot access user or operating system data.

• Automatic file rating can be configured in the 'File Rating' section of the configuration profile active on the endpoint. See File Rating settings in Create a Windows Profile for more details.

• Click 'Change Rating' in the 'File List' interface to manually set a rating for a selected file or files. The new rating will be propagated to all endpoints and will determine the file's run-time privileges. Admin assigned ratings will be shown in the 'Admin Rating' column of the interface:

Assign a file rating to a file

• Select the file(s) whose rating you want to change and click the 'Change Rating' button.

• Choose the rating you want to from the drop-down:

As mentioned, the new admin rating will be set and sent to all endpoints. The Admin Rating will determine the file's run-time privileges.

Hide/Display Selected Files

• Select the file(s) you want to hide and click 'Record' at the top

• Select 'Hide / Unhide / Delete Record' as required.

View hidden files

• Click the funnel icon at the top-right to open the filter options

• Select 'Show with hidden file(s)' and click 'Apply'

The hidden files will be added to the list in the 'File List' screen. The files will be highlighted with a gray stripe.

Restore hidden files

• Click the funnel icon at the top-right to open the filter options

• Enable 'Show with hidden file(s)'

• Select the hidden files you want to restore and click 'Unhide Record' from the drop-down

The files will be displayed in the permanently.

Export the List of Files

You can export the 'File List' to a comma-separated values (CSV) file as follows:

• Click the 'Export' button above the table then choose 'Export to CSV':

• The CSV file will be available in 'Dashboard' > 'Reports'
  

• See Reports in The Dashboard for more details.

Remove files from the list

You can remove items you no longer wish to see in 'File List' screen. Deleted files will only be removed from the list. They will remain on the endpoints themselves.

• Select the files you want to remove and click 'Record' at the top

• Choose 'Delete Record' from the drop-down