Endpoint Manager

• Introduction To Endpoint Manager
  • Key Concepts
  • Best Practices
  • Quick Start
  • Login Into The Admin Console
• The Admin Console
• The Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Customer Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Hardware Information
      • View Network Information
      • View Maintenance Windows Associated With Device
      • View And Manage Profiles Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Endpoint Manager
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Install Apps On Android/iOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Shutdown Windows Devices
    • Wake Offline Device
    • Change A Devices Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll The Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To A Users Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • Security Events
    • View Security Events By Time
    • View Security Events By Files
    • View Security Events By Device
    • View Android Threat History
  • View And Manage Blocked Threats
  • View And Manage Quarantined Threats
  • View Contained Threats
  • HIPS Events
  • Firewall Events
  • View And Manage Autorun Alerts
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Application Store
  • IOS Apps
    • Add IOS Apps And Install Them On Devices
    • Manage IOS Apps
  • Android Apps
    • Add Android Apps And Install Them On Devices
    • Manage Android Apps
  • Windows Apps
    • Install Windows Apps On Devices
• Applications
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • EM Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• License Management
  • Manage Your Licenses
  • Manage License Allocation
  • Bill Forecast
• Configure Endpoint Manager
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • Endpoint Manager Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
    • Configure The EM Android Client
      • Configure Android Client General Settings
      • Configure Android Client Antivirus Settings
    • Add Apple Push Notification Certificate
    • Configure Windows Clients
      • Configure Communication Client Settings
      • Configure Client Security Settings
    • Manage Endpoint Manager Extensions
    • Configure Endpoint Manager Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrators Time Zone And Language
    • Configure Audit Log Settings
  • Integrate Apple Business Manager With Endpoint Manager
    • Link Endpoint Manager With Apple Business Manager
    • Manage Apple Business Manager Devices
    • Manage Apple Business Manager Profiles
    • Configure Apple Business Manager Notifications
  • View Version And Support Information
• Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Endpoint Manager License Types
• Appendix 3 - Pre-configured Profiles
• About Comodo Security Solutions

Transfer Items to / from the Remote Computer

There are two ways you can manage files on remote devices:

• Endpoint Manager - Click 'Devices' > 'Device List' > select a running Windows device > Click 'Remote Tools' > 'File Explorer'. Windows devices only.

• Remote Control application - Click 'Devices' > 'Device List' > 'Device Management' > select a Windows device > Click the 'File Transfer' button. Windows and Mac devices.
  

This section explains how to transfer files using the remote control app.

• Download and install the remote control app.

• Click 'Devices' > 'Bulk Installation Package'

• Click the 'Remote Control by ITarian' tab

• Choose the operating system of your admin machine

• Click 'Download'

• Open and login to the remote control app.

• Move your mouse over an endpoint and click the file transfer icon on the right:

  

The interface shows the file systems of the local and remote computers in adjacent panes:

You can transfer files, create folders, rename folders and more:

	-	Go to the root folder of the selected drive/partition
	-	Go one level up the file structure
	-	Return to the previous location
		Add current folder to favorites You can add folders you often access to favorites Click the address bar to access your favorite folders See Add and manage favorites if you need more help
	-	Folder address bar Select a drive / partition then browse to the desired folder Use the drop-down to view recently accessed items and your favorites Recent folders shows the last five folders you accessed
		Pause and resume file transfer sessions. See Suspend / Resume file transfer sessions if you need help with this.
	-	Refresh the content
	-	Remove files / folders
	-	Create a new folder
	-	Rename a file / folder
	-	Transfer files from the local device to the remote device See Transfer files / folders between the local and remote devices if you need help with this.
	-	Transfer files from the remote device to the local device See Transfer files / folders between the local and remote devices if you need help with this.
	-	Remove files / folders See Delete a folder / file if you need help with this.
	-	Create a new folder See Create a folder if you need help with this.
	-	Rename a file / folder See Edit a folder / file name if you need help with this.
	-	Refresh the content.

• The lower pane shows the progress of your transfers. You can stop, pause or resume on-going transfers:

File Transfer Tool Lower Pane - Column Descriptions
Column Header	Descriptions
Status	The progress of the transfer. Statuses include ‘Preparing’, 'In-progress', 'Pending', 'Completed', 'Canceled', ‘Paused’, ‘Conflict’ and 'Failed'.
Source Path	Location of the file on the origin machine.
Destination	Location to which the file is being copied.
Size	File size.
Speed	The rate of the file transfer.
Progress	Shows the transfer process in percentage.
Time	Date and time of file transfer.
Remains	Time left to complete the transfer.
Controls
	Expand / collapse the pane.
	Clears the transfer entries in the table.
	Restart a canceled, paused or failed file transfer.
	Stop a file transfer.
	Pause a file transfer.
	Search for a file/folder that was part of a transfer operation.

The file management interface lets you:

• Suspend / resume a file transfer session

• Transfer files between local and remote device

• Create a folder

• Edit a folder / file name

• Delete a folder / file

• Stop a file transfer

• Restart a file transfer

• Pause / resume a file transfer

• Add folders to favorites

• Auto-close the session when all transfers are finished

Suspend / resume a file transfer session

When a file transfer session is in progress, you can pause and resume it.

• Click ‘Suspend Session’ / ‘Resume Session’ button at top-right

• When you suspend a file transfer session, all individual file transfers are paused.

• Individual file transfers are resumed from where they were stopped when the session is resumed again.

• File transfer sessions can be paused for a maximum of 2 hours, after which the session is terminated.
  

Transfer files / folders between the local and remote devices

Copy items from local computer to remote computer

• In the left pane, select the items you want to transfer from the local computer

• Use the 'Shift' or 'Ctrl' keys to select multiple items

• In the right-pane, browse to the destination folder on the remote device

• Click 'Send' (right arrow)

Or

• Drag-and-drop the items from the left pane to the right pane

• Click 'Proceed' to at the confirmation box:

• You will see the following message if the file already exists in the destination:

• Overwrite - The file you are copying from your machine replaces the file in the remote device.

• Keep both - The file you are copying is appended with a version number. For example ‘File_name(1)’.

Copy items from the remote device to the local computer

• Select the items you want to copy from the remote machine in the right-hand pane 

• Use the 'Shift' or 'Ctrl' keys to select multiple items 

• Browse to the local folder you want to copy them to in the left-hand pane

• Click 'Receive' (left arrow)

Or

• Drag-and-drop the items from the right pane to the left pane

A confirmation is shown:

• Click 'Proceed' to continue the copying operation

• You will see the following message if the file already exists in the destination:

 

• Overwrite – The file from the remote device replaces the file on your local machine.

• Keep both – The file from the remote device is appended with a version number. For example ‘File_name(1)’
  

You can view the status of the transfer in the lower pane.

Note - You can send and receive files at the same time.

Create a Folder

• Click the folder  icon on the local or remote device

• Enter folder name and click 'OK'

Edit a Folder / File Name

• Select a folder / file on the local or remote device

• Click the edit  icon
  

• Update the name of the folder / file and click 'OK'

• Alternatively, just click on an item and rename it.
  

Delete a Folder / File

• Select the items you want to delete

• Click the trash can icon

• Hold the 'Shift' or 'Ctrl' keys to select multiple items

• Click 'OK' to confirm

Stop a File Transfer

• To stop a file transfer, select it from the status pane below and click 'Stop'

• The file transfer process is canceled

You can resume the transfer or remove from the status list. When you start a canceled file transfer, it starts again from the beginning.

• Click 'Clear Logs' at the top to remove all entries

Restart a File Transfer

• Select a stopped file transfer and click 'Start' at the top

• The transfer will start from the beginning and show as completed when done.

Pause / Resume a File Transfer

• When a file transfer is in progress, select it and click ‘Pause’ above

• The process will stop and show as ‘Paused’

• To resume a paused file transfer, select it and click ‘Start’ above

• The file transfer will resume from where it was paused.

Add and manage favorites

• You can add folders you access often to your favorites for quick access

• Click the address bar to view your favorite folders.

• You can add up to five folders to favorites

Add favorites

• Browse to the folder you want to favorite. The folder path is shown in the address bar.

• Click the start icon  at the left of the address bar:

• Alias Name - Enter a friendly name for the folder to easily identify it in the drop-down

• Local path - Auto-populated with the path of the chosen folder

• Click 'Add to Favorite'
  

The folder is added and available for quick access from the address bar drop-down:

• Repeat the process to add more favorites

• Note: You can add maximum of five folders to the favorites list.

Edit a favorite

• Open the favorite folder and click the star icon

• Edit the name and path as required

• Click Save for your changes to take effect

Remove a favorite

• Open the favorite folder and click the star icon

• Click 'Delete Favorite' in the 'Edit Favorite' dialog

Automatically terminate the file transfer session on completion of file transfers

• Click 'X' to close the app while a transfer is in-progress

 

• Click 'Close after transfers completed' in the warning dialog:

The session automatically terminates after all file transfers are complete.