Endpoint Manager

• Introduction To Endpoint Manager
  • Key Concepts
  • Best Practices
  • Quick Start
  • Login Into The Admin Console
• The Admin Console
• The Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Customer Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Hardware Information
      • View Network Information
      • View Maintenance Windows Associated With Device
      • View And Manage Profiles Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Endpoint Manager
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Install Apps On Android/iOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Shutdown Windows Devices
    • Wake Offline Device
    • Change A Devices Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll The Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To A Users Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • Security Events
    • View Security Events By Time
    • View Security Events By Files
    • View Security Events By Device
    • View Android Threat History
  • View And Manage Blocked Threats
  • View And Manage Quarantined Threats
  • View Contained Threats
  • HIPS Events
  • Firewall Events
  • View And Manage Autorun Alerts
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Application Store
  • IOS Apps
    • Add IOS Apps And Install Them On Devices
    • Manage IOS Apps
  • Android Apps
    • Add Android Apps And Install Them On Devices
    • Manage Android Apps
  • Windows Apps
    • Install Windows Apps On Devices
• Applications
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • EM Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• License Management
  • Manage Your Licenses
  • Manage License Allocation
  • Bill Forecast
• Configure Endpoint Manager
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • Endpoint Manager Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
    • Configure The EM Android Client
      • Configure Android Client General Settings
      • Configure Android Client Antivirus Settings
    • Add Apple Push Notification Certificate
    • Configure Windows Clients
      • Configure Communication Client Settings
      • Configure Client Security Settings
    • Manage Endpoint Manager Extensions
    • Configure Endpoint Manager Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrators Time Zone And Language
    • Configure Audit Log Settings
  • Integrate Apple Business Manager With Endpoint Manager
    • Link Endpoint Manager With Apple Business Manager
    • Manage Apple Business Manager Devices
    • Manage Apple Business Manager Profiles
    • Configure Apple Business Manager Notifications
  • View Version And Support Information
• Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Endpoint Manager License Types
• Appendix 3 - Pre-configured Profiles
• About Comodo Security Solutions

Antivirus Settings for Mac OS Profile

The antivirus section lets you configure real-time monitoring, custom scans, scan schedules, exclusions and more.

Configure antivirus settings in a Mac OS profile

• Click 'Configuration Templates' > 'Profiles'

• Click on the name of a Mac OS profile

• Click 'Add Profile Section' then 'Antivirus' (if you haven't yet added the AV section)

OR

• Open the 'Antivirus' tab if it was already added
  

The antivirus settings screen has two tabs:

• Preferences - Configure general behavior, updates, parental control and log settings
  

• Antivirus - Configure settings for all scan types, create custom scan profiles and schedule AV scans.
  

Preferences  

The preferences tab lets you configure the following settings: 

• General

• Update

• Parental Control

• Logging 

General Behavior Settings 

• Show balloon messages -If enabled, notifications from CCS will appear in the bottom-right hand corner of the computer screen - just above the tray icons. Balloon messages are usually generated when CCS is learning the activity of previously unknown components of trusted applications. (Default = Disabled).

Update Settings

 

The update tab lets you specify an alternate host from which endpoints should collect updates.The default download server is https://download.comodo.com

• Click 'Preferences' > 'Update'
  

You can add the URL of an alternative download host if required. For example, you may want to distribute the updates from a local server to conserve bandwidth.

• Click 'Add'

• Enter the URL or IP of the host from which endpoints should collect updates

• Select 'Enable' to activate the host

• Click 'OK' to apply your changes

• Repeat the process to add multiple hosts

• Click the pencil icon  to edit the host
  

Parental Control Settings

Parental controls let you password protect access to CCS settings. This helps prevent unauthorized personnel from making changes which could compromise the endpoint.

• Click the 'Parental Control' tab under 'Preferences'

 

• Enable password protection for the settings - Activates password protection for all important CCS settings. End-users will need to provide a password to access the settings area in the local CCS UI.

Please type the password in the field provided.

• Suppress Antivirus alerts if password protection is enabled - If selected, threats on the device are automatically blocked but no alert is shown to the end-user. This avoids the situation where a user dangerously clicks 'Allow' just to make an alert go away.

Log Settings

• Click the 'Logging' tab under 'Preferences'

By default, CCS logs all antivirus (AV) events locally on the device. Users can view the logs by clicking 'View Antivirus Events' in the tasks interface.

• Write to local log database (COMODO format) - Deselect if you don't want CCS to store logs on the local device.

Configure Antivirus Settings

The antivirus tab lets you configure settings for all types of scan, view/create scan profiles, and to schedule scans.

It contains three sub-tabs:

• Scanner Settings

• Scan Profiles

• Scheduled Scans

Scanner Settings

You can configure the following in the scanner settings area: 

• Realtime Scanning  

• Manual Scanning

• Scheduled Scanning  

• Exclusions

Realtime Scanning

 

Form Element	Description
Real time scanning	Enable or disable realtime scans. On Access - Any file opened is scanned before it is allowed to run. Threats are detected before they get a chance to execute Disabled - Real-time protection is switched off. Files are allowed to run without first being checked for threats.
Do not scan files larger than (MB)	Files larger than the size specified here will not be scanned (Default =20MB).
Keep an alert on the screen for (seconds)	How long threat notifications should stay on-screen if not dismissed by the end-user. (Default = 120 seconds)
Automatically quarantine threats found during scanning	Threats will be encrypted and moved to a secure holding area where they can cause no harm. You can review quarantined items and delete, ignore, or restore them. Disable this option if you do not want threats to be moved to quarantine. (Default = Enabled)
Automatically update virus database	CCS checks for and downloads database updates at system start-up, and subsequently at regular intervals. Disable this option if you do not want CCS to automatically check for updates. (Default = Enabled).
Realtime scanning of files on network	Activate or deactivate automatic scans of files on network drives. Enabled - CCS checks every file that the user interacts with on a network drive, even if it is not copied to the local machine.(Default) Disabled - Network files are not checked unless they are copied to the local machine.

Manual Scanning

• A manual scan is one you run 'on-demand' on selected files, folder or drives. Manual scans can be launched from 'Security Sub-Systems' > 'Antivirus'.

• For more details on running on-demand scans on selected devices, see Run Antivirus and/or File Ratings Scans on Devices

Manual Scanning Settings - Table of Parameters
Form Element	Type	Description
Do not scan files large than (MB)	Text box	Files larger than the size specified here, will not be scanned (Default =20MB).
Scan archive files	Checkbox	CCS scans archive files such as .ZIP and .RAR files. Disable this option if you don't want archive files to be scanned. (Default = Enabled).
Automatically quarantine threats found during scanning	Checkbox	Threats will be encrypted and moved to a secure holding area where they can cause no harm. You can review quarantined items and delete, ignore or restore them. Disable this option if you do not want threats to be moved to quarantine. (Default = Enabled)
Automatically update virus database before scanning	Checkbox	CCS will check for and download the latest virus database updates on system start-up, and subsequently at regular intervals. Disable this option if you do not want CCS to automatically check for updates. (Default = Enabled).

Scheduled Scanning

• Specify general settings which will apply to all scheduled scans you create

• Note. You actually create schedules in the 'Scheduled Scans' area. See create scheduled scans if you need help with this
  

Scheduled Scanning Settings - Table of Parameters
Form Element	Type	Description
Do not scan files large than (MB)	Text box	Files larger than the size specified here will not be scanned. (Default =20MB).
Scan archives files	Checkbox	CCS scans archive files such as .ZIP and .RAR files. Disable this option if you don't want to scan archive files. (Default = Enabled).
Automatically quarantine threats found during scanning	Checkbox	Threats will be encrypted and moved to a secure holding area where they can cause no harm. You can review quarantined items and delete, ignore or restore them. Disable this option if you do not want threats to be moved to quarantine. (Default = Enabled)
Automatically update virus database before scanning	Checkbox	CCS will check for and download the latest virus database updates on system start-up, and subsequently at regular intervals. Disable this option if you do not want CCS to automatically check for updates. (Default = Enabled).
Show scanning progress	Checkbox	Enabled – End-users will see a scan progress bar when the scan is running. Disable this option if you don't want CCS to show the progress bar. (Default = Enabled)

Exclusions

Note. Any item you exclude will be skipped by ALL types of scan - real-time, on-demand and scheduled.

A list of excluded items will be displayed.

Add an item to the 'Exclusions' list

• Click 'Add'.

 

• Enter the location of the item to be excluded in the 'Path' field and click 'Ok' 

• Repeat the process to add more items

• To edit the path of an item, click the pencil icon  beside it.

 

Scan Profiles

• Scan profiles instruct CCS to scan selected areas, folders or drives on a the device.

• You can add a scan profile to:

• A scheduled scan

• An on-demand scan

To create a scan profile

• Click the 'Scan Profiles' tab under 'Antivirus'

The list of pre-defined scan profiles will be displayed.

• Click 'Add'

• Enter a name for the scan profile

• Click 'Add' to add the locations to be scanned as per the custom profile

• Enter the path of the location to be scanned as per the custom profile and click 'Ok' 

The path will be added to the profile.

• To add more paths, click 'Add' and repeat the process

• To edit the path, click the pencil icon  beside it

• Click 'Ok' in the 'Add Scan Profile' dialog.

• The profile will be added to the list of 'Scan Profiles'.

• Click 'Add' and repeat the process to add more custom scan profiles

• Click the pencil icon beside a custom profile to edit its details.
  

Scheduled Scans

• The highly customizable scan scheduler lets you timetable scans to be run on managed devices according to your preferences. CCS automatically starts scanning the entire system or the disks or folders contained in the profile selected for that scan.

• You can add any number of scheduled scans for a profile to run at a time that suits your preference. A scheduled scan may contain any scan profile of your choice.

Create a scan schedule

• Click the 'Scheduled Scans' tab under 'Antivirus'

A list of pre-configured scheduled scans will be displayed. 

Add a new scheduled scan

• Click 'Add' 

Add Scheduled Scan - Table of Parameters
Form Element	Type	Description
Name	Text box	Label for the scheduled scan.
Profile	Drop-down	Choose the pre-defined or custom scan profile to be applied for the scheduled scan. The scan profiles included under the 'Scan Profiles' tab will be available in the drop-down.
Day of the Week	Buttons	Select the day(s) of the week on which the scan has to run.
Time	HH:MM drop-down combo boxes	Set the time at which the scans are to run on the selected days.

• Click 'OK'

The scheduled scan will be added to the list.

• Click 'Add' and repeat the process to add more scheduled scans to the configuration profile

• Click the pencil icon icon  beside a scheduled scan it edit settings

• Click 'Save' for your settings to take effect for the profile.

The settings will be saved and shown in the 'Antivirus' tab. You can edit the settings or remove the section at anytime. See Edit Configuration Profiles for more details.