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Endpoint Manager

Endpoint Manager

Endpoint Manager Administrator Guide 7.2

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Devices And Device Groups > Manage Devices > Manage Windows Devices > View Device Logs
  • Introduction To Endpoint Manager
    • Key Concepts
    • Best Practices
    • Quick Start
    • Login Into The Admin Console
  • The Admin Console
  • The Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Customer Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Hardware Information
        • View Network Information
        • View Maintenance Windows Associated With Device
        • View And Manage Profiles Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Endpoint Manager
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files On Mac OS Device
        • View And Manage Profiles Associated With A Device
        • View Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View And Edit Device Name Of An IOS Device
        • View Summary Information Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remove A Device
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Install Apps On Android/iOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Shutdown Windows Devices
      • Wake Offline Device
      • Change A Devices Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Generate Device List Report
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll The Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To A Users Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Antivirus Settings
          • Communication Client And Xcitium Client - Security Application Update Settings
          • File Rating Settings
          • Firewall Settings
          • HIPS Settings
          • Containment Settings
          • Maintenance Window Settings
          • VirusScope Settings
          • Global Proxy Settings
          • Client Proxy Settings
          • Agent Discovery Settings
          • Communication Client And Xcitium Client - Security Application UI Settings
          • Logging Settings
          • Client Access Control
          • External Devices Control Settings
          • Monitors
          • Procedure Settings
          • Remote Control Settings
          • Remote Tools Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Patch Management Settings
          • Performance Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security
    • Endpoint Security Status
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • Security Events
      • View Security Events By Time
      • View Security Events By Files
      • View Security Events By Device
      • View Android Threat History
    • View And Manage Blocked Threats
    • View And Manage Quarantined Threats
    • View Contained Threats
    • HIPS Events
    • Firewall Events
    • View And Manage Autorun Alerts
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of File Verdicts
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Application Store
    • IOS Apps
      • Add IOS Apps And Install Them On Devices
      • Manage IOS Apps
    • Android Apps
      • Add Android Apps And Install Them On Devices
      • Manage Android Apps
    • Windows Apps
      • Install Windows Apps On Devices
  • Applications
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • EM Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • License Management
    • Manage Your Licenses
    • Manage License Allocation
    • Bill Forecast
  • Configure Endpoint Manager
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • Endpoint Manager Portal Configuration
      • Import User Groups From LDAP
      • Configure Communication And Security Client Settings
      • Configure The EM Android Client
        • Configure Android Client General Settings
        • Configure Android Client Antivirus Settings
      • Add Apple Push Notification Certificate
      • Configure Windows Clients
        • Configure Communication Client Settings
        • Configure Client Security Settings
      • Manage Endpoint Manager Extensions
      • Configure Endpoint Manager Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrators Time Zone And Language
      • Configure Audit Log Settings
    • Integrate Apple Business Manager With Endpoint Manager
      • Link Endpoint Manager With Apple Business Manager
      • Manage Apple Business Manager Devices
      • Manage Apple Business Manager Profiles
      • Configure Apple Business Manager Notifications
    • View Version And Support Information
  • Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 - Endpoint Manager License Types
  • Appendix 3 - Pre-configured Profiles
  • About Comodo Security Solutions

View Device Logs


The 'Logs' tab shows all events that occurred on a specific device. This contrasts to ‘Dashboard’ > ‘Audit Logs’, which shows events on all devices.


View device logs

  • Click 'Devices' > 'Device List'
  • Click the 'Device Management' tab in the top-menu
  • Select a company or a group to view just their devices
Or
  • Select 'Show all' to view every device enrolled to EM 
  • Click the name of a Windows device
  • Click the 'Logs' tab



There are eight types of logs, each shown on a different tab. Each row on these tabs is a specific event.

  • The first column shows the template that caused the log to be generated. This is a named monitor, procedure or discovery task.
  • You can manage these templates in 'Configuration Templates' > 'Alerts' > 'Procedures' / 'Monitors'
  • The 'Alert Logs' tab has a slightly different layout. The template is shown in the ‘Trigger Name’ column
  • The last column, 'Details', shows the contents of the log. Click this to view all steps that occurred in the event.
  • Again, this is slightly different in the ‘Alert Logs’ tab. ‘Details’ is replaced with ‘Hit Count’.
  • Each row represents a different event. For example, event logs are created when:
  • A procedure fails
  • A condition is breached in a monitor
  • An alert is generated on the device
  • A script or patch procedure is executed
  • An app from the 'Windows Application Store' is installed
  • An OS update is installed or uninstalled
  • A network discovery scan is run
Click on the following for details about each type of log:
  • Alert Logs
  • Monitoring Logs
  • Script Logs
  • OS Patch Logs
  • Third Party Patch Logs
  • Installation Logs
  • Uninstall Logs
  • Discovery Logs

View Alert Logs


A record of all events where an alert was generated on the endpoint. For example, logs are generated after a failed procedure deployment or a breach of monitoring conditions.


View alert logs
  • Click 'Devices' > 'Device List'
  • Click the 'Device Management' tab in the top menu
  • Select a company or a group to view just their devices

Or

  • Select 'Show all' to view every device enrolled to EM
  • Click the name of the Windows device then select the 'Logs' tab
  • Select 'Alert Logs'



Alert Logs - Table of Column Descriptions

Column Heading

Description

Alert Name

The alert template used in the event.

  • An alert template is just a collection of settings that determines alert recipients, information included, priority etc. The template does not specify the condition under which the alert is generated.
  • The 'Trigger Name' is the actual procedure and monitor that generated the event.
  • In the standard workflow, all procedures and monitors have the 'Default Alert' template applied to them. Click 'Configuration' > 'Templates' > 'Alerts' > 'Default Alert' to view the settings in the default template.
  • You can also create your own alert templates. See 'Manage Alerts' for more details.
  • Click the alert name to view and configure its settings.
  • Note – Discovery scan alert is not logged.

Trigger Name

The monitor or procedure that generated the alert.

  • Procedures – An alert is created if a procedure fails
  • Monitors – An alert is created when one or more of the monitor's conditions are met
  • Click the trigger name to view and configure its settings
  • See Manage Monitors and Manage Procedures for more details.

Trigger Type

 Can be 'Monitor' or 'Procedure' as explained above.

Hits Count (24 H Period)

 The number of time this condition was triggered in the past 24 hours.


View Monitoring Logs

  • The 'Monitoring Logs' tab
  • Monitors are procedures which keep track of specific items on an endpoint. For example, you may set a monitor to track disk usage does not exceed a certain percentage.
  • Monitors can be added to the 'Monitoring' section of a configuration profile
  • Logs are shown for the past 24 hours.
  • See Manage Monitor for help to create monitors
  • See Monitor Settings for help to add monitors profile


    View monitoring logs 

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab
    • Select a company or a group to view devices in that group
    Or
    • Select 'All Devices' to view every device enrolled to EM
    • Click the name of the Windows device then select the 'Logs' tab
    • Click 'Monitoring Logs'




    Monitoring Logs - Table of Column Descriptions

    Column Heading

    Description

    Monitor Name

     The monitoring condition that was triggered to create the log.

    • Click the name to view and manage the parameters of the monitor.
    • See 'Monitor Settings' and 'Manage Monitors' for more details.

    Status

    The status of the device at the time of last monitoring.

    Hit Count

    The number of times the monitoring condition was breached during the last 24 hours.

    Last Hit Time

     Date and time the monitoring rule was last broken.

    Last Update Time

     Date and time when the information was last refreshed.

    Details
    •  Click the 'Details' link to view a log of the breach events. 
    • See View Details of Monitoring Logs (below) for more information. 


    View Details of Monitoring Logs

    • Click the 'Details' link to view event information and the conditions of a monitor:




    Details are shown under three tabs:


    Logs - The date and time when the event occurred. Also shows details about the monitoring rule that detected the event.


    Monitoring Log Details - 'Logs' tab - Table of Column Descriptions

    Column Heading

    Description

    Time

    Date and time of the event.

    Status

    The current status of the monitored condition on the device.

    Additional Information

    Details on the condition monitored and the breach


    Tickets - Shows any service desk tickets created by the events.




    Monitoring Log Details - 'Tickets' tab - Table of Column Descriptions

    Column Heading

    Description

    Link

     A link to the support ticket created for the breach event.

    • Click the link to open the ticket in service desk.

    Status

    Indicates whether the ticket is open or closed.

    Created On

     The date and time at which the ticket was created.


    Statuses - Shows the current status of all conditions monitored on the device.




    Monitoring Log Details - 'Statuses' tab - Table of Column Descriptions

    Column Heading

    Description
    Condition Type
    		 The observed parameter of the monitor.

    Click the condition to view the details of the monitored parameter and configured thresholds. An example is shown below:
    Value
    		 The thresholds set for the parameter.

    Status

    Current state of the monitored parameter.

    • Green – The device is operating within the thresholds of the monitored condition.
    • Grey - Unknown
    • Red – The device is exceeding the thresholds of the monitored condition.
     Status Changed at  The date and time of the most recent change to the monitor status.


    View Script Procedure Logs

    • The 'Script Logs' tab shows script procedures that were manually run on Windows devices as well as those run automatically via a profile.
    • For more details on creating and running script procedures, see Manage Procedures.


    To view script procedures logs

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab in the top-menu
    • Select a company or a group to view just their devices

    Or

    • Select 'Show all' to view every device enrolled to EM
    • Click the name of the Windows device then select the 'Logs' tab
    • Click 'Script Logs'




    Script Procedure Logs - Table of Column Descriptions

    Column Heading

    Description

    Procedure Name

     The label of the script procedure that was run on the device.

    • Click the procedure name to view the configuration parameters of the script procedure.

    • See 'Manage Procedures' for more details.

    Started At

    The date and time when the procedure commenced.

    Started By

     Who or what launched the procedure.

    • A profile name will be shown here if the procedure was scheduled in a profile which is active on the device.
    • An admins name or email address will be shown if the procedure was run manually.
    • Click the name/email address to view the details of the admin.

    Launch Type

    Whether the procedure was scheduled or run manually.

    Executed By

     The user account type used by EM to execute the procedure.

    Finished At

    The date and time when the procedure was completed.
     KB  The Microsoft knowledgebase articles for the patches successfully deployed by the procedure.
    • Click the number to view the article.
     Failed Patch KB  The Microsoft knowledgebase articles for the patches whose deployment failed.
    Click the number to view the article.

    Status

     Whether the script successfully executed or not.


    You can configure an alert if a procedure deployment fails. See 'Manage Procedures' for more details.

    Last Status Update

    Indicates the date and time when the information was last updated.
    Targeted Patch Count  The number of patches included for deployment in the procedure.

    Details
    • Click the 'Details' link to view a log of the procedure's execution.
    • See the explanation of View Details of Procedure Logs given below. 


    View Script Procedure Log details 

    • Click the 'Details' link to view details about a procedure's execution:



    The details are displayed under two tabs:


    Statuses - The date and time at which successive stages in the procedure were run, their success status and results.


    Script Procedure Log Details - 'Statuses' tab - Table of Column Descriptions

    Column Heading

    Description

    Time

    The date and time of the procedure execution.

    Status

    Whether the execution was successful or not.

    Additional Information

    Provides details on the execution:

    • If successful, displays the results of the procedure execution
    • If failed, displays the reason for not running the procedure


    Tickets - Displays tickets raised for any failed procedures.



     

    Script Procedure Log Details - 'Tickets' tab - Table of Column Descriptions

    Column Heading

    Description

    Link

    Links to the support ticket created because of the failed procedure.

    • Click the link to open the ticket in service desk.

    Status

    Whether the ticket is open or closed.

    Created On

    The date and time at which the ticket was created.

     

    View OS Patch Procedure Logs

    • The 'Patch Logs' tab shows OS patch procedures that were manually run on Windows devices as well as those run automatically via a profile.
    • For more details on creating and running patch procedures, see Manage Procedures.


    To view patch procedures logs 

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab in the top-menu
    • Select a company or a group to view just their devices
    Or
    • Select 'Show all' to view every device enrolled to EM
    • Click the name of the Windows device then select the 'Logs' tab
    • Click 'Patch Logs'.




    Patch Procedure Logs - Table of Column Descriptions

    Column Heading

    Description

    Procedure Name

     The label of the patch procedure that was run on the device.

    • Click the procedure name to view and manage the configuration parameters 
    • See 'Manage Procedures' for more details. 

    Started At

    The date and time when the procedure commenced.

    Started By

     Who or what launched the procedure.

    • A profile name will be shown here if the procedure was scheduled in a profile which is active on the device.
    • An admins name or email address will be shown if the procedure was run manually.
    • Click the name/email address to view the details of the admin.

    Launch Type

    Whether the procedure was scheduled or run manually.

    Finished At

    The date and time when the procedure was completed.
     KB  Microsoft knowledgebase articles for successfully deployed patches.
    • Click the number to view the article.
     Failed Patch KB  Microsoft knowledgebase articles for patches whose deployment failed.
    • Click the number to view the article.

    Status

     Whether the OS patch procedure was successfully executed or not.


    You can configure an alert if a procedure deployment fails. See 'Manage Procedures' for more details.

    Last Status Update

    The date and time when the information was last updated.
    Targeted Patch Count  Total number of patches included in the procedure.
    Success Patch Count  Number of patches that were successfully installed.

    Details
    •  Click the 'Details' link to view a log of the procedure's execution.
    • See the explanation of View Details of Patch Procedure Logs given below. 


    View OS Patch Procedure Log details

    • Click the 'Details' link to view details about a procedure's execution:




    The details are displayed under two tabs:


    Statuses - The date and time at which successive stages in the procedure were run, their success status and results.


    OS Patch Procedure Log Details - 'Statuses' tab - Table of Column Descriptions

    Column Heading

    Description

    Time

    Date and time of the procedure execution.

    Status

    Whether the execution was successful or not.

    Additional Information

    Provides details on the execution:

    • If successful, displays the results of the procedure execution
    • If failed, displays the reason for not running the procedure


    Tickets - Displays tickets raised for any failed procedures.




    Monitoring Log Details - 'Tickets' tab - Table of Column Descriptions

    Column Heading

    Description

    Link

    Links to the support ticket created because of the failed procedure.

    • Click the link to open the ticket in service desk.

    Status

    Whether the ticket is open or closed.

    Created On

    The date and time at which the ticket was created.

    View Third Party Patch Procedure Logs

    • The third-party patch tab shows logs of patch deployments run on third party applications.
    • This includes procedures that were run manually and those run automatically via a profile.
    • If you need help to create patch procedures, see Manage Procedures.


    View third party procedures logs 

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab in the top-menu
    • Select a company or a group to view just their devices

    Or

    • Select 'Show all' to view every device enrolled to EM
    • Click the name of the Windows device then select the 'Logs' tab
    • Click 'Third Party Patch Logs'




    Third Party Patch Logs - Table of Column Descriptions

    Column Heading

    Description

    Procedure Name

     The label of the procedure that was run on the device.

    • Click the procedure name to view and manage the configuration parameters of the third party patch procedure.

    • See 'Manage Procedures' for more details.

    Started At

    The date and time when the procedure commenced.

    Started By

    Who or what launched the procedure.

    • A profile name will be shown here if the procedure was scheduled in a profile which is active on the device.
    • An admins name or email address will be shown if the procedure was run manually.
    • Click the name/email address to view the details of the admin.

    Launch Type

    Indicates whether the procedure was scheduled or run manually.

    Finished At

    The date and time when the procedure was completed.

    Status

     Whether the third party patch procedure was successfully executed or not.

    • You can configure an alert if a procedure deployment fails. See 'Manage Procedures' for more details.

    Last Status Update

     Date and time when the information was last updated.

    Details
    • Click the 'Details' link to view a log of the procedure's execution.
    • See the explanation of View Details of Third Party Patch Procedure Logs given below.


    View Third Party Patch Procedure Log details

    • Click the 'Details' link to view details about a procedure's execution:




    The details are displayed under two tabs:


    Statuses - The date and time at which successive stages in the procedure were run, their success status and results.


    Third Party Patch Log Details - 'Statuses' tab - Table of Column Descriptions

    Column Heading

    Description

    Time

    Date and time of the procedure execution.

    Status

    Whether the execution was successful or not.

    Additional Information

    Provides details on the execution: 

    • If successful, displays the results of the procedure execution 
    • If failed, displays the reason for not running the procedure 


    Tickets - Displays tickets raised for any failed procedures.




    Third Party Patch Log Details - 'Tickets' tab - Table of Column Descriptions

    Column Heading

    Description

    Link

    A link to the support ticket created for the breach event.

    • Click the link to view the ticket in service desk.

    Status

    Whether the ticket is open or closed.

    Created On

    The date and time at which the ticket was created.

    View Installation Logs

    • 'Installation Logs' tab - shows installations of third party applications from the Windows application Store ('Application Store' > 'Windows Application Store').
    • See Install Windows Apps on Devices for more details on remote installation.

    To view installation logs

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab in the top-menu
    • Select a company or a group to view just their devices
    Or
    • Select 'Show all' to view every device enrolled to EM
    • Click the name of the Windows device then select the 'Logs' tab
    • Click 'Installation Logs'




    Installation Logs - Table of Column Descriptions

    Column Heading

    Description

    Procedure Name

    The possible value is 'On-demand installation'. Install apps from 'Application Store' > 'Windows Application Store'.

    Started At

    The date and time when the installation commenced.

    Started By

     The administrator who started the remote installation.

    • Click the name/email address to view the details of the admin..

    Launch Type

    Indicates whether the procedure was scheduled or run manually. The possible value is 'On Demand'.

    Finished At

    The date and time when the installation was completed.

    Status

     Whether the remote installation was successful, in progress, or failed.

    Last Status Update

     The date and time when the information was last refreshed.

    Details
    • Click the 'Details' link to view a log of the procedure's execution.
    • See explanation of View Details of Installation Logs given below.


    View Details of Installation Logs

    • Click the 'Details' link to view details about a procedure's execution:



    The 'Log Details' pane shows the date and time at which successive stages in the installation were run, their success status and results.


    Installation Log Details - 'Statuses' tab - Table of Column Descriptions

    Column Heading

    Description

    Time

     Date and time each stage in the installation was run.

    Status

    Whether the execution was successful or not.

    Additional Information

    Show current installation progress.

    • If the install fails, this area shows the reason.


    View Uninstall Logs

    • The uninstallation tab contains logs about the removal of third party applications from devices.

    There are two ways in which you can remotely uninstall applications:

    1. 'Device Details' interface – You can uninstall selected application(s) from an individual device.

    • Click 'Devices' > 'Device List' > 'Device Management'
    • Click the name of a Windows device and select the 'Software Inventory' tab
    • Select the applications and click 'Uninstall Selected Application' on the top
    • See View and Manage Applications Installed on a Device for more details

    1. 'Global Software Inventory' interface - You can uninstall selected application(s) from all managed devices on which the are currently installed.

    • Click 'Applications' > 'Global Software Inventory'
    • Select the application to be uninstalled
    • Click 'Uninstall' on the top
    • See View and Manage Applications Installed on Windows Devices for more details

    View uninstallation logs

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab
    • Select a company or a group to view just their devices
    Or
    • Select 'Show all' to view every device enrolled to EM
    • Click the name of the Windows device then select the 'Logs' tab
    • Click 'Uninstallation Logs'




    Uninstallation Logs - Table of Column Descriptions

    Column Heading

    Description

    Procedure Name

    The possible value is 'On-demand Uninstallation'. You can uninstall apps from devices by two ways explained above.

    Started At

    The date and time when the uninstallation commenced.

    Started By

    The administrator who started the remote uninstallation.

    • Click the name/email address to view the details of the administrator.

    Launch Type

    Indicates whether the procedure was scheduled or run manually. The possible value is 'On Demand'.

    Finished At

    The date and time when the uninstallation was completed.

    Status

    Whether the remote uninstallation was successful, in progress, or failed.

    Last Status Update

    The date and time when the information was last refreshed.

    Details
    • Click the 'Details' link to view a log of the procedure's execution.
    • See explanation of View Details of Uninstallation Logs given below.


    View Details of Uninstallation Logs

    • Click the 'Details' link to view details about a remote uninstallation execution:



    The 'Log Details' pane shows the date and time at which successive stages in the uninstallation were run, their success status and results.


    Installation Log Details - 'Statuses' tab - Table of Column Descriptions

    Column Heading

    Description

    Time

    Date and time each stage in the uninstallation was run.

    Status

    Whether the execution was successful or not.

    Additional Information

    Show current installation progress.

    • If the uninstallation failed, this area shows the reason.


    View Discovery Logs
    • A managed endpoint can be used as a probe device which runs discovery scans on a network.
    • If a device has been used as a probe, then the discovery logs tab shows any scans run from it.
    • See Create, Manage and Run Network Discovery Tasks if you want to learn more about discovery scans and probe devices.

    View discovery logs

    • Click 'Devices' > 'Device List'
    • Click the 'Device Management' tab in the top-menu
    • Select a company or a group to view just their devices
    Or
    • Select 'Show all' to view every device enrolled to EM
    • Click the name of the Windows device then select the 'Logs' tab
    • Click 'Discovery Logs'




    Installation Logs - Table of Column Descriptions

    Column Heading

    Description

    Discovery Name

    The label of the discovery scan task.

    • Click the name to view task details
    • See Create, Manage and Run Network Discovery Tasks to read more about discovery tasks and probe devices.

    Status

    Whether the scan is progress, queued or finished.

    Started At

    Date and time the scan commenced on the network.

    Started By

    The email address of the admin who launched the scan.

    • Click the email address to view the details of the admin. See View User Details if you need help with this.

    Finished At

    The date and time the scan ended.

    Launch Type

    How the scan was started. For example, 'On Demand' means it was manually started by an admin.

    Type of Discovery

    Can be SNMP scan or network (IP) scan.

    Details
    • View more information about the scan. For example, this will tell you the number of devices found and their names.
    • See View Details of a Discovery Scan below.


    View Details of a Discovery Scan

    • Click 'Details' in the row of a scan to view additional information:



    • 'Click here' link - View devices found by the scan.
    • See Discovered Devices for more details.

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