Endpoint Manager

• Introduction To Endpoint Manager
  • Key Concepts
  • Best Practices
  • Quick Start
  • Login Into The Admin Console
• The Admin Console
• The Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Customer Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Hardware Information
      • View Network Information
      • View Maintenance Windows Associated With Device
      • View And Manage Profiles Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Endpoint Manager
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Install Apps On Android/iOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Shutdown Windows Devices
    • Wake Offline Device
    • Change A Devices Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll The Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To A Users Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • Security Events
    • View Security Events By Time
    • View Security Events By Files
    • View Security Events By Device
    • View Android Threat History
  • View And Manage Blocked Threats
  • View And Manage Quarantined Threats
  • View Contained Threats
  • HIPS Events
  • Firewall Events
  • View And Manage Autorun Alerts
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Application Store
  • IOS Apps
    • Add IOS Apps And Install Them On Devices
    • Manage IOS Apps
  • Android Apps
    • Add Android Apps And Install Them On Devices
    • Manage Android Apps
  • Windows Apps
    • Install Windows Apps On Devices
• Applications
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • EM Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• License Management
  • Manage Your Licenses
  • Manage License Allocation
  • Bill Forecast
• Configure Endpoint Manager
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • Endpoint Manager Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
    • Configure The EM Android Client
      • Configure Android Client General Settings
      • Configure Android Client Antivirus Settings
    • Add Apple Push Notification Certificate
    • Configure Windows Clients
      • Configure Communication Client Settings
      • Configure Client Security Settings
    • Manage Endpoint Manager Extensions
    • Configure Endpoint Manager Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrators Time Zone And Language
    • Configure Audit Log Settings
  • Integrate Apple Business Manager With Endpoint Manager
    • Link Endpoint Manager With Apple Business Manager
    • Manage Apple Business Manager Devices
    • Manage Apple Business Manager Profiles
    • Configure Apple Business Manager Notifications
  • View Version And Support Information
• Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Endpoint Manager License Types
• Appendix 3 - Pre-configured Profiles
• About Comodo Security Solutions

Manage your Licenses

• Click 'License Management' > 'License Management'

• This area lets you add, delete and renew licenses, view license details, change license allocation, configure reports, and more.

See the following for more help:

• License table columns

• Add a license

• Delete a license

• View license details, change allocation type

• Renew a license

• Configure usage report settings

• Export list of licenses

License table columns

Column	Description
Allocation Type	States whether you can use the license for multiple customers or a single customer. Global (G) – You can use the license for multiple customers Allocated (A) – You can use the license on a single customer You can change the allocation type of a license as follows: Select a license Click the 'Details' button at the top Click the 'Edit' button Select 'Global' or 'Customer' in the 'Allocation type' drop-down. Click 'Save' See 'View License Details and Change Allocation Type' if you need more help.
License Key	Unique identifier for the license.
License Configuration	The security features which are included on the license.
Seats	Number of devices covered by the license. The infinity symbol icon indicates unlimited seats. These licenses support unlimited devices, but are limited to a one month term.
Allocated	The number of seats that you have already assigned to devices. Seats can be assigned to a single customer or multiple customers.
Free	Number of seats remaining on the license.
Days to Expiration	Number of days left on the license.
Expires	License period end date and time.
License Type	Indicates whether the subscription is free, premium or managed.

• Click column headers to sort items in ascending or descending order

• You can enter license keys in the search box to locate specific licenses.

• Click the funnel at top-right to open filters:

Add a License

You can purchase new licenses from Comodo Account Manager (CAM) at https://accounts.comodo.com.

• Log in at https://accounts.comodo.com with your Comodo username and password

• Select 'Endpoint Manager' and complete the purchase process.

Your license key will be sent to your registered email address.

Upgrade a license

• Alternatively, click 'License Options' at the top of the Endpoint Manager interface.

• This opens a comparison of available license types:
  
  

• Click 'Upgrade Now' under the license type you want.

You will be taken to the order forms to complete the purchase.

Register the license

Once you have obtained a new license, you need to register it in Endpoint Manager.

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Click 'Add New License' at the top left.

• Enter the license key from your confirmation email.

• Click 'Add'.

Your new license is shown in the 'License Key' column.

Delete a License

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Delete License' at the top

• Click 'Delete' to remove the license from the list.

Note – You can add the license again if required. See above how to add a license.

View License Details and Change Allocation Type

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Details' at the top.

The license details screen opens:

The license details screen has three tabs:

• License Summary – Details of your subscriptions for Endpoint Manager and other Comodo products. You can change the license allocation type from here too.

• Customers – Shows how your license seats are allocated among your customers. You can change seat allocation from here.

• Report Settings – Configure license usage reports.

License Summary

• Main License Details - Info about your Endpoint Manager subscriptions.

• Sub License Details - Info about additional subscriptions included with the main license. These licenses are for other Comodo products such as Valkyrie.

Change License Allocation Type

• Click on a license key to open its details screen

• Click the ‘Edit’ button on the right

• Use the drop-down menu to change the allocation type:

• Global (G) - You can use the license for multiple customers

• Allocated (A) - You can use the license on a single customer

• Click 'Save'
  

• You can assign seats to specific customers in the ‘Customers’ tab.
  

Customers

The customers area shows how your seats are distributed among your customers. You can reallocate seats, add new licenses to a customer, renew licenses, and more.

The top row shows the total number of seats covered by the license, total seats assigned to customers and the number of seats remaining.

Column Heading	Description
Customer	Name of your client. Click the name to view their license usage.
Device Total	Number of endpoints you have assigned to the customer in Endpoint Manager.
Device with CCS	Number of endpoints which have Comodo Client Security (CCS) installed.
Total Seats	Number of seats available on all licenses assigned to the customer.
Used Seats	Number of seats currently assigned to the customer’s endpoints.
Unlicensed Devices	Number of devices enrolled for the customer and have CCS installed, exceeding the total number of seats allotted for the customer.
Unused Seats	Number of seats remaining on the license. Unused seats = Total seats - Used seats
Allocate Seats	Add or remove seats to/from the customer
Controls	Add License – Import a new license to a your account. See Add a License for more details. Apply - Save your settings. Unallocate - Remove licenses from a customer Renew – Renew a license for a customer.

The interface allow you to:

• Redistribute seats to customers – See 'Select a license and assign it to different customers' for more help with this.

• Generate a report of seat distribution

Export the seat distribution report for a license

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Details' at the top

• Click the 'Customers' tab

• Click the 'Export' button above the table then choose 'Export to CSV':

• The CSV file will be available in 'Dashboard' > 'Reports'

• See Reports in The Dashboard for more details.

Configure Usage Report Settings

The report contains details on the license period, allocation type, customers covered by the license, total devices used, and so on.

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Details' at the top

• Open the 'Report Settings' tab and click 'Edit' at top-right

• Period - How frequently the report is generated.

• EM Administrators - Send the report to users with the admin role

• Send to email list - Add the mail addresses of people to whom the report should be sent.

• Enter an email address then press 'Enter'. Repeat the process to add more addresses.

• Send to users - Add enrolled users to whom the report should be sent.

• Enter the first few letters of a username then select from the suggestions.

• Click 'Save'

Renew a License

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Renew License' at the top

The 'License Options' screen shows a comparison of available license types:

• Click 'Upgrade Now' under the license type you want.

 

Export the list of licenses

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Click the funnel  icon to filter which records are included in the report.

• Click the 'Export' button above the table then choose 'Export to CSV':
  

• The CSV file will be available in 'Dashboard' > 'Reports'

• See Reports in The Dashboard for more details.