Endpoint Manager

• Introduction To Endpoint Manager
  • Key Concepts
  • Best Practices
  • Quick Start
  • Login Into The Admin Console
• The Admin Console
• The Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Customer Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Hardware Information
      • View Network Information
      • View Maintenance Windows Associated With Device
      • View And Manage Profiles Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Endpoint Manager
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Install Apps On Android/iOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Shutdown Windows Devices
    • Wake Offline Device
    • Change A Devices Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll The Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To A Users Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • Security Events
    • View Security Events By Time
    • View Security Events By Files
    • View Security Events By Device
    • View Android Threat History
  • View And Manage Blocked Threats
  • View And Manage Quarantined Threats
  • View Contained Threats
  • HIPS Events
  • Firewall Events
  • View And Manage Autorun Alerts
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Application Store
  • IOS Apps
    • Add IOS Apps And Install Them On Devices
    • Manage IOS Apps
  • Android Apps
    • Add Android Apps And Install Them On Devices
    • Manage Android Apps
  • Windows Apps
    • Install Windows Apps On Devices
• Applications
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • EM Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• License Management
  • Manage Your Licenses
  • Manage License Allocation
  • Bill Forecast
• Configure Endpoint Manager
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • Endpoint Manager Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
    • Configure The EM Android Client
      • Configure Android Client General Settings
      • Configure Android Client Antivirus Settings
    • Add Apple Push Notification Certificate
    • Configure Windows Clients
      • Configure Communication Client Settings
      • Configure Client Security Settings
    • Manage Endpoint Manager Extensions
    • Configure Endpoint Manager Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrators Time Zone And Language
    • Configure Audit Log Settings
  • Integrate Apple Business Manager With Endpoint Manager
    • Link Endpoint Manager With Apple Business Manager
    • Manage Apple Business Manager Devices
    • Manage Apple Business Manager Profiles
    • Configure Apple Business Manager Notifications
  • View Version And Support Information
• Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Endpoint Manager License Types
• Appendix 3 - Pre-configured Profiles
• About Comodo Security Solutions

Communication Client and Xcitium Client - Security Application Update Settings

• The updates section of a Windows profile lets you configure how and when managed devices should check for client updates.
  

• You can enable automatic updates, specify which version to install, choose update frequency, and enable local updates.

Tip: Alternatively, you can manually update clients as follows: Click 'Assets' > 'Devices' > 'Device List' > select target devices > Click 'Install or Manage Packages' > 'Update Additional Packages' See Remotely Install and Manage Packages on Windows Devices if you want to know more about this method.

Configure update settings

• Click 'Assets' > 'Configuration Templates' > 'Profiles'
  

• Open the profile you want to work on

• Click the 'Updates' tab then 'Edit', if it has already been added to the profile

OR

• Click 'Add Profile Section' > 'Updates' if it hasn't yet been added

The section opens at the update configuration screen:

There are three tabs:

• Communication Client - Enable automatic program updates for CC and configure proxy server settings.
  

• Xcitium Client - Security - Enable automatic program updates for XCS and configure a schedule.
  

• Download Servers - Specify the server from which managed endpoints should collect updates.

Communication Client

• Open the 'Updates' section of a profile
  

• Click the 'Communication Client' tab:

• Enable auto-updating Communication Client - Forces the endpoint to check for and install CC program updates at the selected frequency. You can set the location of the download server in the 'Download Servers' tab. Deselect if you want to disable auto updates.
  

• Use default Communication Client version - Choose whether or not to always update to the 'default' version.

• Enabled = The client will always update to the default version (Default)
  

• Disabled = You can choose the version to which the client updates. Make sure you choose a higher version than already install

Note 1. You can configure the default version in 'Settings' > 'Settings' > 'Portal Set-up' > 'Client Settings' > 'Windows' > 'Xcitium Client'.

Note 2. You can only change the version if 'Change of version while updating' is enabled in 'Settings' > 'Settings' > 'Portal Set-up' > 'Client Settings' > 'Windows' > 'Xcitium Client'. If it is not enabled then the default version is automatically deployed.

• Update Frequency - Choose how often CC should check for updates. The available options are:

• Daily (Default) - The client checks for updates everyday at 6:00 am.
  

• Daily (custom) - The client checks for updates everyday at the time you specify
  

• Weekly - Select the days and times that you want the client to check for updates
  

• On selected days - Choose one or more days in a month to check for updates. For example, you might want to update on the first and third Wednesdays of every month.
  

• Monthly - Select the date and time in a month to check for updates

• Enable Communication Client to distribute updates to clients in the same network - Download updates to a managed endpoint, then use that endpoint as the source from which other endpoints collect their updates.
  
  This saves internet bandwidth usage and accelerates updates in large networks.

  If enabled, your endpoint clients will follow this process at update time:

• The endpoint first checks other endpoints to see if the update is installed on them
  

• If available, the client fetches the update from the local endpoint
  

• If not available, the client downloads the update from the server set in the 'Download Servers' tab
  

• This endpoint then becomes the source from which other endpoints collect their updates.

You can also choose the types of updates that use this mechanism:

• Communication Client updates (Version 6.29 or higher)
  

• Xcitium Client Security updates (Version 11.4 or higher)
  

• Antivirus Database updates (Version 11.4 or higher)

• Select specific devices to be proxy for distributing packages - Choose specific devices from which endpoints should collect updates. If you do not enable this option then any device in the local network can act as a source.

• Enter the names of the target devices in the field provided.
  

• You can add multiple devices as sources. Endpoints will collect from the first source they find which has the update.

• Enable Network traffic limitation - The maximum % of network bandwidth that can be used to share updates. (Default = 30%)
  

• Enable device count limitation - The maximum number of devices with which the client is allowed to simultaneously share updates. (Default = 10, Maximum = 20).
  

• Use download servers directly in case of any communication issue - If the endpoint cannot contact other endpoints it will instead collect the update from the server in the 'Download Servers' tab.
  

• Click 'Save'.

The following table shows how clients will collect updates in different scenarios:

	Option			Client fetches update from:
	Enable Communication Client to distribute ...	Select specific devices to be proxy ...	Use download servers directly in case ...
Scenario 1				Any local device which already has the update
Scenario 2				Only from selected devices
Scenario 3				1. Any device in the local network 2. Download servers
Scenario 4				1. Selected devices 2. Download servers

Additional Notes: You can also configure some 'global' settings for client updates at 'Settings' > 'Settings' > 'Portal Set-up' > 'Client Settings' > 'Windows'. There is one overlapping item in global settings - 'Enable the communication client to distribute packages to other clients in the network'. Xcitium prioritizes this setting as follows: If you do not add an update section to the profile, then the global settings apply If you do add an update section, then Xcitium will ignore the '...distribute...' settings in global settings See Configure Communication Client Settings for more details.

Xcitium Client - Security

• Open the 'Updates' section of a profile
  

• Click the 'Communication Client - Security' tab:

• Enable auto-updating Xcitium Client - Security - Forces the endpoint to check for and install XCS program updates at the selected frequency. You can set the location of the download server in the 'Download Servers' tab. Deselect if you want to disable auto updates.
  

• Use default Xcitium Client - Security version - Choose whether or not to always update to the 'default' version.

• Enabled = The client will always update to the default version (Default)
  

• Disabled = You can choose the version to which the client updates. Make sure you choose a higher version than already installed. You cannot install a lower version than the current version.

Note 1. You can configure the default version in 'Settings' > 'Settings' > 'Portal Set-up' > 'Client Settings' > 'Windows' > 'Xcitium Client'.

Note 2. You can only change the version if 'Change of version while updating' is enabled in 'Settings' > 'Settings' > 'Portal Set-up' > 'Client Settings' > 'Windows' > 'Xcitium Client - Security'.

If it is not enabled then the default version is automatically deployed.

• Update Frequency - Choose how often XCS should check for updates. The available options are:

• Daily (Default) - The client checks for updates everyday at 6:00 am.
  

• Daily (custom) - The client checks for updates everyday at the time you specify
  

• Weekly - Select the days and times that you want the client to check for updates
  

• On selected days - Choose one or more days in a month to check for updates. For example, you might want to update on the first and third Wednesdays of every month.
  

• Monthly - Select the date and time in a month to check for updates

• Skip updates if the device is offline - Updates will not be installed if the endpoint is not connected to Xcitium.
  

• Reboot Options - Configure how the endpoint should restart after the update is installed:

• Force the reboot in - Restart the end-point a certain period of time after installation. 

• Choice of 5, 10, 15 or 30 minutes
  

• Enter a message in the 'Reboot message' field to inform users about the reboot.

• Suppress the reboot - Do not restart the machine after the updates. XCS will only become fully functional after the device is restarted.

• Warn about the reboot and let users postpone it - Show an alert to the user which advises them that their computer needs to be restarted.

• Enter a custom message which is shown to the user.
  

• Users can restart the endpoint immediately by clicking 'Reboot now', or postpone it by picking a time in the 'Remind me in' drop-down.

• Virus database Updates - Configure when the endpoint should automatically check for virus signature database updates and apply them

• Check for database update every - Specify how often XCS should check for, and automatically install, virus updates.
  

• Do not check for updates if running on battery - Only check for updates if the computer is connected to the mains supply. Useful for laptops or other battery driven devices.
  

• Check for updates during Windows Automatic Maintenance - XCS will check for virus updates when Windows enters maintenance mode. The update check will run at maintenance time in addition to the configured schedule. Only applies to Windows 8 and later.

• Click 'Save'.

Download Servers

• The 'Download Servers' tab lets you add and select the servers from which endpoints should collect updates.
  

• You may wish to first download updates to a proxy/staging server and have endpoints collect updates from there. This helps conserve overall bandwidth consumption and accelerates the update process when large number of endpoints are involved.
  

• You can configure different proxy servers for Xcitium Client Security and Xcitium Client Communication.

Note: You need to install the 'ESM Update Mirror' utility on the proxy servers in order to get regular updates from Xcitium. Download the setup file from https://drive.google.com/file/d/0B4qKr5xfENWBS0FOUHM2VDFQMnc/view. Run the setup file on a Windows server and follow the wizard to install the application. Ensure that the service has started: 'Run' > Enter 'services.msc' > locate 'Apache2.2'. Click the 'Start' link on the left if the service is not running.

• Click the 'Download Servers' tab

By default, Xcitium is set to download updates from the Xcitium servers. You can add your local servers here, edit, reorder the list of servers and remove servers if required.

• Click 'Add' to add a server

The 'Add Server' dialog is shown.

• Transfer Protocol - Select HTTP or HTTPS
  

• Host - Enter the server details in the 'Host' field, either IP or the host name.
  

• Client - Select which items should be collected from the proxy:

• Communication Client - Endpoints will collect communication client (CC) updates from the proxy server. 

• Client Security - Endpoints will collect security client (XCS) updates from the proxy server, including virus database updates. 

• Communication Client + Client Security - Endpoints will collect CC, XCS, and virus database updates from the proxy.

• Click 'Add'. Repeat the process to add more servers.

• Use the 'on-off' switch to enable or disable a server. You need to enable the server in order for endpoints to use it

You can edit, remove or reorder the list of servers.

• To edit a server details, select it and click the 'Edit' button at the top. 

• Update the details as required and click the 'Set' button 

• To remove a server, select it and click 'Remove' at the top

The updates are checked from the server at the top and moves down the list. You can reorder the list of servers.

• To reorder the server list, select the server(s) and click 'Move Up' or 'Move Down' 

• Click 'Save' for the changes to updated in the profile.