Endpoint Manager

• Introduction To Endpoint Manager
  • Key Concepts
  • Best Practices
  • Quick Start
  • Login Into The Admin Console
• The Admin Console
• The Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Customer Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Hardware Information
      • View Network Information
      • View Maintenance Windows Associated With Device
      • View And Manage Profiles Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Endpoint Manager
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Install Apps On Android/iOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Shutdown Windows Devices
    • Wake Offline Device
    • Change A Devices Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll The Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To A Users Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • Security Events
    • View Security Events By Time
    • View Security Events By Files
    • View Security Events By Device
    • View Android Threat History
  • View And Manage Blocked Threats
  • View And Manage Quarantined Threats
  • View Contained Threats
  • HIPS Events
  • Firewall Events
  • View And Manage Autorun Alerts
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Application Store
  • IOS Apps
    • Add IOS Apps And Install Them On Devices
    • Manage IOS Apps
  • Android Apps
    • Add Android Apps And Install Them On Devices
    • Manage Android Apps
  • Windows Apps
    • Install Windows Apps On Devices
• Applications
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • EM Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• License Management
  • Manage Your Licenses
  • Manage License Allocation
  • Bill Forecast
• Configure Endpoint Manager
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • Endpoint Manager Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
    • Configure The EM Android Client
      • Configure Android Client General Settings
      • Configure Android Client Antivirus Settings
    • Add Apple Push Notification Certificate
    • Configure Windows Clients
      • Configure Communication Client Settings
      • Configure Client Security Settings
    • Manage Endpoint Manager Extensions
    • Configure Endpoint Manager Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrators Time Zone And Language
    • Configure Audit Log Settings
  • Integrate Apple Business Manager With Endpoint Manager
    • Link Endpoint Manager With Apple Business Manager
    • Manage Apple Business Manager Devices
    • Manage Apple Business Manager Profiles
    • Configure Apple Business Manager Notifications
  • View Version And Support Information
• Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Endpoint Manager License Types
• Appendix 3 - Pre-configured Profiles
• About Comodo Security Solutions

Manage Network Monitors

Click 'Network Management' > 'Monitors'

• A monitor is a script which tracks events on SNMP devices and takes specific actions if its conditions are met. For example, you can set up a monitor to alert you if a device is switched off for a certain length of time.

• Network monitors are added to network profiles, which are in-turn applied to your SNMP devices.

• Click ‘Network Management’ > ‘Profiles’ to view and create network profiles.

• Click ‘Network Management’ > ‘Devices’ to view discovered SNMP devices.

• Click ‘Network Management’ > ‘Discoveries’ to create and run scans to find SNMP devices on your network.

• A single network monitor can be used in multiple network profiles. A single profile can include multiple monitors.

View and manage monitors

• Click 'Network Management' > 'Monitors'

Network Monitors - Column Descriptions
Column Heading	Description
Monitor Name	The label of the network monitor.
No. of Profiles	Show how many network profiles are using the monitor. Click the number to view a list of the profiles.
Created By	Admin that added the network profile.
Created On	Date and time the profile was added.
Last Modified By	Admin that most recently edited the profile.
Updated On	Date and time the profile was most recently modified.
Controls
Create Monitor	Configure a new monitor. See Create a Network Monitor
Delete	Remove a monitor.

• Use the funnel on the right to filter monitors by various criteria.

• Click a column header to sort items by ascending / descending/ alphabetical order.
  

See the following links for more help:

• Optional - Create a sub-folder in the My Monitors folder

• Create a network monitor

• Edit a monitor

• Delete a monitor
  

Optional - Create a Sub-folder in the My Monitors Folder

• Click 'Network Management' > 'Monitors'

• To keep things organized, it is a good idea to create a sub-folder to house your SNMP monitors. You can create individual folders named after your target SNMP devices, or simply create a single folder for all SNMP monitors

• Place your mouse on the 'My Monitors' folder and click '+'

• Name - Enter an appropriate label for the sub-folder and click 'Add'

• Repeat the process to add more folders as required.

 

You can also add sub-folders to a sub-folder. You can now save network monitors in your new folders.

• Rename a sub-folder - Place your mouse over it, click the pencil icon, enter a new name and click 'Save'

• Delete a sub-folder - Place your mouse over it, click the trash can icon and confirm removal in the delete folder dialog.

Create a Network Monitor

• Click 'Network Management' > 'Monitors'

• Select the folder on the left in which you want save the monitor. All monitors are shown in ‘My Monitors’ irrespective of which you folder save them.

• Click ‘Create Monitor’

• Monitor name - Enter an appropriate label for the monitor, for example, ‘Monitor for Switches’

• Description- Any short notes about the monitor, if required.

• Folder - Select which folder you want to save the monitor. Default is ‘My Monitor’. Start typing the folder name and select from the suggestions.

• Click 'Create'. This opens the monitor, ready for you to configure.

• Monitor name, description and folder are what you configured in the previous step. Update if required.

• Trigger an alert if - If the conditions that you configure in the ‘Conditions’ tab is breached, select when alert should be activated. The options are:

• All of the conditions are met - All rules that you configure in ‘Conditions’ tab is met.

• Any of the conditions are met - Any of the rules that you configure is met.

• Use alert settings - Select the alert type that should be triggered. See ‘Manage Alerts’ to configure custom alerts and manage them.

• Trigger Alerts if Probe Device Cannot Reach the Monitored Device - Alert is activated if the probe device(s) is not able to establish communication with the SNMP device.

• Click the ‘Conditions’ tab. This is where you can configure rules for the monitor:

• Click 'Add Condition' and select the item you want to monitor:

 

Next, specify the exact conditions of the rule:

• Click 'Create' to add the rule to the monitor:

• Repeat the process to add more rules.

• Click ‘Save’. The monitor will be available for selection while creating a network profile.
  
  

Edit a Monitor

• Click 'Network Management' > 'Monitors'

• Click the monitor name

• Click ‘Edit’ at top-right

• The monitor update process is similar to creating a monitor explained above.

• ‘Profiles’ and ‘Logs’ screens are populated after the monitor is added to profiles. See ‘View Monitor Details’

• Click ‘Save’ to apply your changes.

Delete a Monitor

If you delete a monitor, it will be removed from the applicable profiles also.

• Click 'Network Management' > 'Monitors'

• Select the monitor and click ‘Delete Monitor’

• Click ‘Confirm’

View Monitor Details

• Click 'Network Management' > 'Monitors'

• Click the name of a network monitor. The monitor configuration interface opens at the 'General' tab:

The configuration interface lets you to:

• Edit the general settings and monitoring conditions

• View all profiles that use the monitor

• View the log of events related to the monitor from all SNMP devices on which the profiles with the monitor is applied

Edit a Monitor

• See Edit Monitor section above.

View all Profiles that use the Monitor

• Click 'Network Management' > 'Monitors'

• Click the name of a network monitor.

• Click the 'Profiles' tab

Network Profile - Table of Column Descriptions
Column Heading	Description
Profile Name	The profile in which the monitor is active. Click the profile name to open its configuration interface. See Create a Network Profile.
Created By	The admin that created the profile Click the name to view user details. See View User Details.

View Network Monitor Logs

• Click 'Network Management' > 'Monitors'

• Click the name of a network monitor.

• Click the 'Logs' tab

The logs tab shows all instances where the conditions of the monitor were breached:

Network Monitor Logs - Table of Column Descriptions
Column Heading	Description
Device Name	The SNMP device on which the breach occurred. Click the name of the SNMP device to open its details interface. See SNMP Device Details Interface
Status	Whether or not the monitor is currently active for the device.
Hit Count	Number of times the monitored conditions were breached.
Last Hit Time	Date and time the monitoring rule was last breached.
Last Update Time	Date and time when the information was last refreshed.
Details	Click the 'Details' link to view a log of the breach events See View Details of Network Monitor Logs (given below) for more information

View Details of Network Monitor Logs

• Click the 'Details' link to view the details of the breaches of the monitoring conditions:

Details are shown under three tabs:

Logs - The date and time when the event occurred. Also shows the details of the monitoring rule that detected the event.

Network Monitoring Log Details - 'Logs' tab - Table of Column Descriptions
Column Heading	Description
Time	Date and time of the event.
Status	The current state of the monitor on the device: On - The device is exceeding the thresholds of the monitor Off - The device is operating within the thresholds of the monitor
Additional Information	Details on the condition monitored and the breach

Tickets - Shows any service desk tickets which were automatically generated by the alert.

Network Monitoring Log Details - 'Tickets' tab - Table of Column Descriptions
Column Heading	Description
Link	A link to the support ticket created for the breach event. Click the link to open the ticket in service desk.
Status	Indicates whether the ticket is open or closed.
Created On	The date and time at which the ticket was raised.

Statuses- Shows the current status of each condition in the monitor:

Network Monitoring Log Details - 'Statuses' tab - Table of Column Descriptions
Column Heading	Description
Condition Type	The category of monitor. Click the type to view its exact conditions and thresholds. An example is shown below:
Value	Condition set in the monitor.
Status	The current state of the monitored parameter on the device. Green - The device is operating within the thresholds of the monitor Grey - Unknown Red - The device is exceeding the conditions of the monitor.
Status Changed at	The date and time of the last change in state of the monitored parameter.