Restore Incorrectly Quarantined Items
This page explains how to restore an item from quarantine. You may want to do this if:
- You think CIS has incorrectly classed it as malicious (a false positive)
- It was manually moved to quarantine by mistake
Restore an item from quarantine
- Click 'Tasks' > 'Advanced Tasks'
- Click 'View Quarantine'
CIS requires admin privileges to restore quarantined items to their original locations. Follow this process if you are logged in as a regular user:
The quarantine interface will re-open and you can now restore the selected items to their original locations. |
- Select the item(s) you wish to move out of quarantine and click the 'Restore' button.
- You will then be asked if you wish to create an exclusion for the file so that it will not be flagged by future antivirus scans:
See Manage Quarantined Items and Submit Quarantined Items to Comodo for Analysis for more information on this topic.
- 'Yes' - The items will be restored to their original locations and added to the antivirus exclusion list. The restored files will be skipped in future AV scans
- 'No' - The items will be restored to their original locations but may still be flagged by future AC scans
- Click 'Close' to exit