Xcitium Enterprise

• Introduction To Xcitium Enterprise - Endpoint Protection Platform
  • Key Concepts
  • Best Practices
  • Login Into The Admin Console
  • Upgrade To Full Version
• The Admin Console
• The Dashboards
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Device Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Network Information
      • View And Manage Profiles Associated With A Device
      • View Maintenance Windows Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Xcitium
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Xcitium
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Dragon
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • View Event Logs On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Change A Device's Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To User Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On User Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Xcitium Verdict Cloud
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
        • Thumbnails Settings
        • Chat Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And XcitiumClient - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security Systems
  • View Alerts And Security Events
    • View Alerts And Security Events By Time
    • View Alerts And Security Events By Files
    • View Alerts And Security Events By Device
    • Alert Policy
    • Suppression Rule
  • Investigate Events
    • Search Events By Query
    • Search Events By File
    • Search Events By Device
    • View Android Threat History
    • Process Timeline
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • View And Manage Blocked Threats
  • View And Manage Quarantined Items
  • View Contained Threats
  • View And Manage Autorun Items
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Software Inventory
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • Xcitium Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• Management Settings
  • Account Management
  • License Management
    • Manage Your Licenses
    • License Allocations
    • Bill Forecast
• Configure Xcitium Enterprise
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
  • Xcitium Enterprise Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
      • Configure The Xcitium Android Client
        • Configure Android Client General Settings
        • Configure Android Client Antivirus Settings
        • Add Google Cloud Messaging (GCM) Token
      • Add Apple Push Notification Certificate
      • Configure Windows Clients
        • Configure Communication Client Settings
        • Configure Client Security Settings
    • Manage Xcitium Enterprise Extensions
    • Configure Xcitium Enterprise Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrator's Time Zone And Language
    • Configure Audit Log Settings
  • Data Protection Templates
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • View Version And Support Information
  • Alert Notification Settings
• Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 1c - EDR Services - IP Nos, Host Names And Ports
• Appendix 2 - Pre-configured Profiles
• Appendix 3 - Default Xcitium Security Policy Details
• About Xcitium

Enroll User Devices for Management

• Click 'Assets' > 'User Management' > 'User List' > select users > click 'Enroll Device'.
  

• Complete the wizard to send device enrollment mail to your users. Users must open the mail on the device itself. See the tutorial below.
  

• The mail contains an enrollment token. Multiple devices can be enrolled with the same token by the user simply responding to the mail from each device. Each token is valid for 720 days.
  

• Each license covers one endpoint or 5 mobile devices per user. You will need additional licenses for each endpoint or mobile device (exceeding 5) you add for a user.
  

• You can also bulk enroll users and Windows endpoints by creating a software installation policy in Active Directory (AD). See Enroll Windows Devices Via AD Group Policy and 'Import User Groups from LDAP' for more details.
  

• This section explains how to enroll devices for multiple users.

Tutorial

• Click 'Assets' > ''User Management' > 'User List.'

• Select the users for whom you want to add devices.

• Click 'Enroll Device'.

This starts step 1 of the device enrollment wizard:

Step 1 - Device Options

• Enroll by customer - Enrolls the device you are currently using. You may disregard this option at this stage as we are adding multiple devices with the 'Other device' option.
  

• Enroll by user - Add devices owned by the users you selected previously. Those users should already be listed in the 'Specify User' box:

• You can add additional, existing users by simply typing their email address in the box. Xcitium will auto-suggest users that have already been created.
  

• Create New User - Click if you want to add a new user to Xcitium. You cannot add devices unless you have first added the users that own them. The add-user process is explained here.
  

• Click 'Next' to proceed to step 2.

Step 2 - Enrollment Options

TLDR -

• Click 'Not Specified' if you only want to install the communication client on target devices. The wizard will detect the target operating system and send the appropriate client to the device user.
  

• Click one of the operating system tiles if you also want to install the security client. Make sure the target devices use the operating system you selected.

There are two broad ways you can enroll devices:

Option 1 - Enroll + Protect - Single Operating System

• Click one of the operating system boxes to enroll devices of that type. Please make sure all your target devices use this operating system.
  

• The wizard will send enrollment mails that only provision the OS you choose. For example - If you select the 'Windows' box, then the wizard will send enrollment mails which only contain download links for the Windows clients.
  

• Once you have chosen the OS, you can customize enrollment options as required. You can configure items such as enrollment type, reboot policy, client version, configuration profile and device name.
  

Option 2 - Enroll Only - Multiple Operating Systems

• Click the 'Not Specified' box. This option installs only the communication client, and doesn't install the security client.
  

• Your target devices can be a mix of operating systems rather than a single OS. This option auto-detects the OS of the device and emails the appropriate client link to the user.
  

• The latest version of the communication client is installed on each device. The MDM profile is installed on MAC devices
  

• Note - You can use this option to quickly connect devices to Xcitium, then go back later and install the security client if required.

Enrollment Type

Applies to Windows, Mac and Linux devices.

• Enroll and Protect - Installs both the communication client and the security client.
  

• Just Enroll - Installs only the communication client.

Background. There are two types of clients:

• Communication Client - Connects the device to Xcitium Platform for central management. It is mandatory to install this client.
  

• Security Client - This is the security software. Depending on the operating system, it includes antivirus, firewall, threat-containment, web-filtering, and more. It is optional to install this client.

Click 'Next' to skip to step 3 if you are happy with your choices on this page.

OR

Use the following links to read more about the various settings per OS:

• Windows
  

• Linux
  

• Mac OS
  

• iOS / Android

Windows

Setting	Description
Choose platform.	Select Window OS version. 64-bit, 32 bits, or hybrid. The hybrid package will auto-detect and install the correct version.
Use default Communication Client version.	This client enrolls the endpoint for central management. You can only change the CCC version if enabled in portal settings. If the option is not enabled, then the 'Default version' is deployed.
Use default Communication Client Security version.	This client installs security software such as antivirus, firewall and auto-containment. You can only change the XCS version if enabled in portal settings. If the option is not enabled, then the 'Default version' is deployed.
Additional options	AV Database - Choose whether to include the latest virus database with the installation package. This increases the size of the package. If disabled, the client will download the latest database anyway when you run the first virus scan.
Configuration Profile	A configuration profile is a collection of settings which specify a device's network access rights, security settings, antivirus scan schedule, and more. The default is 'Windows - Security Level 1' profile. Choose a different profile if required. The default profile is recommended for most users and can always be changed later if required. If you want to change it, type the first few characters of a profile name and choose from the suggestions that appear. You can view the settings in a profile at 'Assets' > 'Configuration Templates' > 'Profiles'.
Set Reboot Options	Endpoints need to be restarted to complete xCS installation. You have the following restart options: Force the reboot in... - Restart the endpoint a certain length of time after installation. Select the delay period from the drop-down. A warning message is shown to the user prior to the restart. Suppress reboot - Endpoint is not auto-restarted. The installation is finalized when the user next restarts the endpoint. Warn about reboot and let users postpone it - Shows a message to the user which tells them that the endpoint needs to be restarted. The user can choose when the restart happens. Optional. Type a custom message in the 'Reboot Message' field.
Device Name Options	Do Not Change - The device's existing name is used to identify the device in Xcitium console. Change - Enter a new device name. Note - You can restore the original name from the device list screen if required.

• Click 'Next' to proceed to step 3

Linux

Setting	Description
Choose platform.	Select Linux OS version. Ubuntu / Debian (Hybrid Package) RHEL / CentOS (Hybrid Package) 'Hybrid' just means the package is suitable for both types of OS.
Device Name Options	Do Not Change - The device's existing name is used to identify the device in Xcitium console. Change - Enter a new device name. Note - You can restore the original name from the device list screen if required.

• Click 'Next' to proceed to step 3

MacOS

Setting	Description
Select Method	With MDM profile (recommended) - Installs both the communication client and the Xcitium configuration profile. You can use the full suite of Xcitium tools on your devices. Without MDM profile - Installs only the communication client for connection to Xcitium. 'Profile-less' enrollment lets you use Xcitium to manage security while using another platform for general Mac management.
Device Name Options	Do Not Change - The device's existing name is used to identify the device in Xcitium console.    Change - Enter a new device name. Note - You can restore the original name from the device list screen if required.

• Click 'Next' to proceed to step 3

iOS / Android

Device Name Options:

• Do Not Change - The device's existing name is used to identify the device in Xcitium console.
  

• Change - Enter a new device name. Note - You can restore the original name from the device list screen if required.
  

• Click 'Next' to proceed to step 3
  
  

Step 3 - Installation Instructions

The final step is to send out the enrollment emails to the device owners:

• Send - Click this to send enrollment mails to users with the settings you choose in steps 1, 2 and 3.
  
  

 

• Enroll Another Device - Takes you back to step 1.

• Go to Bulk Installation Package - Takes you to bulk installation package screen to configure and enroll users in bulk. See 'Bulk Enrollment of Devices'. 

• Click 'Finish' to close the window.

Note - If you chose 'Current Device' in step 1, then you can enroll your device in two ways:

1. Download the client in the final step. Follow the instructions and complete the enrollment procedure.

2. Click 'Enrollment Instructions' at top-right, click the appropriate enrollment link to your device and complete the procedure.

An example mail that is sent to users is shown below:

• Clicking the link will take the user to a page which lets them download the appropriate communication client/profile:

Tip: Here's two other ways you can enroll devices for users:

• Click 'Assets' > 'User Management' > 'User List' > click the name of a user to open their details screen > click 'Enroll Device'
  

• Click 'Assets' > 'Devices' > 'Device List' > 'Enroll Device.'

The following sections contain help per device operating system:

• Enroll Android Devices
  

• Enroll iOS Devices.

• Enroll Windows Endpoints
  

• Enroll Mac OS Endpoints
  

• Enroll Linux OS Endpoints

Note - See Appendix 1 for a list of ports that Xcitium uses to communicate with endpoints and Xcitium servers.