Xcitium Enterprise

• Introduction To Xcitium Enterprise - Endpoint Protection Platform
  • Key Concepts
  • Best Practices
  • Login Into The Admin Console
  • Upgrade To Full Version
• The Admin Console
• The Dashboards
• CNAPP Dashboard
• ROI Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Device Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Network Information
      • View And Manage Profiles Associated With A Device
      • View Maintenance Windows Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Xcitium
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Xcitium
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Dragon
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • View Event Logs On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Change A Device's Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Remove A Device
    • Generate Device List Report
    • Manage Isolate And Release From Isolation
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Cloud Workloads
• Cloud Assets
• Cloud Security
  • View Vulnerabilities Findings
  • Registry Scan
  • CSPM Executive Dashboard
  • Compliance Summary
  • CWPP Dashboard
  • App Behavior
  • Manage Policies
  • Remediation
  • View Alerts
  • Manage Triggers
  • View Reports
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To User Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On User Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Xcitium Verdict Cloud
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
        • Thumbnails Settings
        • Chat Settings
        • Applications Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And XcitiumClient - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security Systems
  • View Alerts And Security Events
    • View Alerts And Security Events By Time
    • View Alerts And Security Events By Files
    • View Alerts And Security Events By Device
    • Alert Policy
    • Suppression Rule
  • Investigate Events
    • Search Events By Query
    • Search Events By File
    • Search Events By Device
    • View Android Threat History
    • Process Timeline
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • View And Manage Blocked Threats
  • View And Manage Quarantined Items
  • View Contained Threats
  • View And Manage Autorun Items
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Software Inventory
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • Xcitium Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• Management Settings
  • Account Management
  • License Management
    • Manage Your Licenses
    • License Allocations
    • Bill Forecast
• Configure Xcitium Enterprise
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • Create And Manage Tags
  • Xcitium Enterprise Portal Configuration
    • Import User Groups From LDAP
    • Configure Portal Settings
    • Configure Communication And Security Client Settings
      • Configure The Xcitium Android Client
        • Configure Android Client General Settings
        • Configure Android Client Antivirus Settings
        • Add Google Cloud Messaging (GCM) Token
      • Add Apple Push Notification Certificate
      • Configure Windows Clients
        • Configure Communication Client Settings
        • Configure Client Security Settings
    • Manage Xcitium Enterprise Extensions
    • Configure Xcitium Enterprise Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrator's Time Zone And Language
    • Configure Audit Log Settings
  • Dashboard Settings
  • Cloud Security Settings
    • Manage Cloud Accounts
      • Amazon Web Server (AWS) Account Onboarding
      • Google Cloud Platform (GCP) Account Onboarding
      • Microsoft Azure Account Onboarding
    • Manage Cluster
    • Configure Integrations
      • CWPP
      • CSPM
      • Registry
      • S3 Data Source
    • Create And Manage Labels
    • Create And Manage Tags
    • Create And Manage Groups
    • Configure Ticket Template
  • Data Protection Templates
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • View Version And Support Information
  • Alert Notification Settings
• Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Pre-configured Profiles
• Appendix 3 - Default Xcitium Security Policy Details
• About Xcitium

Remote Control Settings

• 'Remote Control' settings let you choose the protocol and ports used for remote connections.
  

• You can also configure takeover requests, endpoint notifications, and file transfer operations

Configure Remote Control Settings

• Click 'Assets' > 'Configuration Templates' > 'Profiles'
  

• Open the Windows profile you want to work on

• Click the 'Remote Control' tab then 'Edit', if it has already been added to the profile

OR

• Click 'Add Profile Section' > 'Remote Control' if it hasn't yet been added
  
  

There are two tabs, 'Device Takeover' and 'File Transfer'. These two are independent of each other. You can disable device takeover and still enable file transfer operations.

• Configure device takeover
  

• Configure file transfer

Device Takeover Options:

Click the 'Device Takeover' tab if not already open.

• Apply to all - Master switch to control the options below. The 'On/Off' switch currently only applies to the device takeover option.
  

• Device Takeover - Enable or disable the ability to take remote control of endpoints.
  
  

• Allow Printing - Enable or disable the button to print the documents or files from your remotely controlled windows device.

• Establish Remote Control sessions without asking user permission - The remote connection is established without showing a request to the user.
  

• Ask user, wait and allow access (waiting time is shown below) - A message is shown to the user which requests them to accept the connection. The connection is established if the user does not respond within the timeout period.
  

• Enter the timeout period (in seconds) in the text box
  

• Ask user, wait and deny access (waiting time is shown below) - A message is shown to the user which requests them to accept the connection. The connection attempt is abandoned if the user does not respond within the timeout period.
  

• Enter the timeout period (in seconds) in the text box

Message to Device User

• Enter the text of the request message. For example, 'Your administrator would like to take control of your desktop. Click 'Allow' to accept the connection request.'
  

• Please note that you can enter the message only on choosing the second or third notification options from the remote control settings.

Client Notification Options

This area lets you configure the notification box which is shown on the endpoint when a remote session is active:

• Show notification to device user about who... - Enable or disable the notification box

• Allow endpoint user to terminate the connection - Choose whether or not the 'End Session' button is shown in the notification box. If enabled, the end-user will be able to close the connection.
  

• Keep notification windows open upon termination - The notification box will stay open on the endpoint even after the session is over. Users can close the box at their discretion.

Protocol Options

These options let you configure the protocol used for the remote session.

• These settings apply to RC version 6.17 and above.
  

• You can also specify custom ports to be used by the protocol for an additional layer of safety. This allows you to keep only the specified ports open and block other ports for security.

• Use WebRTC - RC uses WebRTC protocol to connect to the device. This option is mandatory and cannot be deselected.
  
  

• Allow multiple connections - The user should enable the "Allow multiple connections" option to allow access to multiple remote sessions for the same endpoint
  
  

• Clicking on this option allows you to connect multiple remote sessions to the same endpoint.
  
  

• Ports - Select the port type to be used by WebRTC protocol and specify the ports. The available options are:

• Default - WebRTC will use port range 1025 - 5000 for Windows XP and port range 49152 - 65535 for Windows 7 and later versions
  

• Custom - Allows you to specify a single custom port to be used by WebRTC
  

• Custom Range - Allows you to specify a port range to be used by WebRTC

• Use Chromoting - Chromoting provides a better quality of remote control and experience and is supported only by Windows 7 and later.
  

• If selected, RC uses Chromoting to connecting to devices Windows 7 and later and use WebRTC for Windows XP devices.
  

• If not selected, RC will use only WebRTC to connect to devices with any Windows version.

• Ports - Select the port type to be used by Chromoting protocol and specify the ports. The available options are:
  

• Default - Chromoting will use the port range 49152 - 65535
  

• Custom Range - Allows you to specify a port range to be used by Chromoting. Enter a range covering at least 4 ports.
  

• Click 'Save' to apply your changes to the profile.

File Transfer Options

• Click the 'File Transfer' tab

• Apply to all - Master switch to the control options below.
  

• File Transfer - Allows admins to view files/folders on remote devices. You can enable this setting in isolation if you only want admins to have read-access to the remote device.
  

You must enable this setting in order to enable the two more powerful settings below:

• Send & Receive Folders & Files - Enable admins to transfer files/folders between the admin computer and the remote computer.
  

• Create, Delete, Rename actions - Enable admins to perform file operations on the remote computer.

The user permission settings are the same, or very similar, to those described in the 'Device Takeover' section above.

• Click 'Save' to apply your changes to the profile.