Download and Install the Remote Control Tool
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The remote control tool allows admins and staff to take remote control of Windows and Mac OS endpoints.
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This is useful in a number of circumstances, including troubleshooting, running system maintenance and providing training to users.
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Click 'Assets' > 'Devices' > 'Bulk Enrollment Package' > 'Xcitium Remote Control' to download the tool.
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The tool should be installed on your admin computer (the computer from which you want to control the remote endpoints).
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Once installed, the tool can be started from the desktop application or from the Xcitium admin console.
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See Remote Management of Windows and Mac OS Devices for more help to takeover Windows and Mac OS devices
Limitations:
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Click Assets > 'Devices' > 'Bulk Installation Package'.
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Select the 'Xcitium Remote Control' tab
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Select the OS of the computer on which you want to install the tool.
- Click 'Download' and save the setup file
Install
the tool
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Launch the set up file to start the installation wizard:
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Language - Select your preferred language. Options available are English, Spanish and Russian.
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EULA - You must read and accept the End User License Agreement before continuing. After doing so, click 'Install' to start the installation.
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After installation is complete, click 'Launch' to start the application.
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Login to the application to start managing Windows or Mac OS endpoints.
Xcitium account administrator - Click the 'Platform' tab then login with your Xcitium Enterprise Portal portal username and password.
Admin users created in Xcitium platform - Click the 'Endpoint Manager' tab then enter your Xcitium URL and your login credentials. Your Xcitium URL will use the format https://
[your Xcitium company name].itsm-us1.Xcitium.com/ where [your Xcitium company name] is your company name as assigned by Xcitium. This URL is available in the admin account activation email sent to you when you were enrolled.
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See Remote Management of Windows and Mac OS Devices if you need help to use the remote application.