Enroll iOS Devices
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After you have completed the setup process, Xcitium will send an email to your users containing device enrollment instructions.
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Users should open the mail on the device itself.
Note: Users must keep their iOS device switched on at all times during enrollment. Enrollment may fail if the device auto-locks or enters standby mode. |
Enroll an iOS device
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Complete the steps in Enroll User Devices for Management if you haven't done so already. Those steps will send an enrollment email to the device owners.
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Device owners should open the mail on the device itself and tap the enrollment link. This will take them to the device enrollment wizard.
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Click 'Download MDM Profile' in 'Step 1':
A confirmation is shown:
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Click 'Allow'. The 'Install Profile' wizard starts:
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Tap 'Install'...
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...then 'Install' again.
The profile and certificate installation processes will start:
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When that has finished, read the privacy information then click 'Install' to continue:
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Click 'Trust' at the remote management screen to continue installation:
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Tap 'Done' to finish profile installation.
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After installing the profile, the communication client installation process will begin. The client is essential to connect the device to Xcitium Enterprise Platform:
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The app is downloaded from the Apple store using the user's account.
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After installation, tap the green 'Run After Install' icon on the home screen:
Tip: You can resend the 'Run after install' shortcut, if the user misses to tap that after the agent installation and accidentally removes it. See Send Enrollment Link to iOS Devices for help to do this.
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Next, select 'Open' to begin the installation process:
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The client requires access to device location to continue the setup process:
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Tap 'Always Allow'.
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Read and accept the EULA:
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The device will be successfully enrolled to Xcitium once the client is installed:
A Xcitium security profile will be applied to the device as follows:
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If a custom profile is assigned to the user in Xcitium then those profiles are applied to the device. See Assign Configuration Profiles to User Devices and Assign Configuration Profiles to a User Group for more.
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If no profiles are defined for the user then all 'default' iOS profiles are applied to the device. See Manage Default Profiles for more on this.
The device can now be remotely managed from the Xcitium console.