Xcitium Enterprise

• Introduction To Xcitium Enterprise - Endpoint Protection Platform
  • Key Concepts
  • Best Practices
  • Login Into The Admin Console
  • Upgrade To Full Version
• The Admin Console
• The Dashboards
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Device Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Network Information
      • View And Manage Profiles Associated With A Device
      • View Maintenance Windows Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Xcitium
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Xcitium
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Dragon
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • View Event Logs On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Change A Device's Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To User Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On User Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Xcitium Verdict Cloud
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
        • Thumbnails Settings
        • Chat Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And XcitiumClient - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security Systems
  • View Alerts And Security Events
    • View Alerts And Security Events By Time
    • View Alerts And Security Events By Files
    • View Alerts And Security Events By Device
    • Alert Policy
    • Suppression Rule
  • Investigate Events
    • Search Events By Query
    • Search Events By File
    • Search Events By Device
    • View Android Threat History
    • Process Timeline
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • View And Manage Blocked Threats
  • View And Manage Quarantined Items
  • View Contained Threats
  • View And Manage Autorun Items
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Software Inventory
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • Xcitium Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• Management Settings
  • Account Management
  • License Management
    • Manage Your Licenses
    • License Allocations
    • Bill Forecast
• Configure Xcitium Enterprise
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
  • Xcitium Enterprise Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
      • Configure The Xcitium Android Client
        • Configure Android Client General Settings
        • Configure Android Client Antivirus Settings
        • Add Google Cloud Messaging (GCM) Token
      • Add Apple Push Notification Certificate
      • Configure Windows Clients
        • Configure Communication Client Settings
        • Configure Client Security Settings
    • Manage Xcitium Enterprise Extensions
    • Configure Xcitium Enterprise Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrator's Time Zone And Language
    • Configure Audit Log Settings
  • Data Protection Templates
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • View Version And Support Information
  • Alert Notification Settings
• Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 1c - EDR Services - IP Nos, Host Names And Ports
• Appendix 2 - Pre-configured Profiles
• Appendix 3 - Default Xcitium Security Policy Details
• About Xcitium

Account Security Settings

Click 'Settings' > 'Settings' > 'Portal Set-up' then the 'Account Security' tab

• This interface lets you configure security settings for admins that were created in Xcitium Enterprise itself ('Assets' > 'Users' > 'User List' > 'Create User').
  

• You can configure to compel users to change their password periodically and use two-factor authentication.

Click the following links for more information about each setting:

• Password Expiry
  

• Two-factor Authentication

Configure Password Expiry Setting

Click 'Settings' > 'Settings' > 'Portal Set-up' > 'Account Security' tab then the 'Edit' button at top-right

• This area lets you enable password expiration policy for admins that were created in Xcitium itself ('Assets' > 'User Management' > 'User List' > 'Create User').

• You can create roles which allow users to login to v if required. You can view and edit the privileges in each role at 'User Management' > 'Role Management'. Click here if you want help with roles.
  

• The password expiration policy applies to Xcitium and Remote Control tool. See Remote Management of Windows and Mac OS Devices for details using RC tool.
  

• This area does not implement password expiration policy for the account administrator who signed-up for the Xcitium Enterprise account.

• Force Password Expiry - Select this to enable password expiration policy
  

• Password Expiry Period - Select the number of days after which the user is compelled to change his login Xcitium Enterprise login password.

Click 'Save' to apply your changes. Users will receive alerts during every login to Xcitium Enterprise and Remote Tool to change password from seven days before the expiry date.

Configure Two-factor Authentication Setting

Click 'Settings' > 'Settings' > 'Portal Set-up' > 'Account Security' tab then the 'Edit' button at top-right

• Two-factor authentication adds additional security by requiring admins to present two forms of authentication before they can login to Xcitium. They will need to enter their regular UN/PW + a unique code generated on their mobile device.
  

• This area lets you enable two-factor authentication (2FA) for admins that were created in Xcitium itself ('Assets' > 'User Management' > 'User List' > 'Create User').

• Force user to use 2FA - If enabled, admins will need to set-up 2FA on their next login to the Xcitium console. Setup involves installing the Google Authenticator app on their device. This app generates the codes that form the 2^nd layer of authentication.
  

• Click 'Save' to apply your changes

The following explains the admin user-experience to configure 2FA at first login:

• Admin enters his/her UN/PW in the Xcitium login screen and clicks 'Login':

The two factor authentication activation screen is shown:

The admin needs to do the following:

• Step 1 - Download the 'Google Authenticator' app and install it on your iOS or Android device

• Open the 'Authenticator' app and tap the '+' icon

• Step 2 - Scan the QR code with the device camera. This will cause the Google app to generate the six digit code you need to complete pairing.

• Alternatively, enter the key shown below the QR code in the Google Authenticator app.

• Step 3 - After completing steps 1 and 2, a six digit authentication code is generated in the Google app. This code changes frequently and is unique to their account.

• Enter the verification code in the field provided

• Click 'Enable'
  

• A success message is shown along with 10 backup codes
  

• The admin can use the backup codes to complete two-factor authentication if they do not have the authentication device with them in future. Please make a copy of the codes. Each code can only be used once.
  

• Click 'Done'. Admin will be logged in to your account.

Two-factor authentication is now configured.

• During next login to Xcitium console, the two-factor authentication screen is shown after entering admin's username and password

• Code - Open the Google Authenticator app on your paired device and enter the displayed code. Please note the code changes frequently.
  

• Click 'Login'

Use Backup Codes

Xcitium Enterprise two-factor authentication allows you to use your backup codes in case you do not have your paired device with you during a login attempt.

• Click 'I don't have an authenticator app now' link

• Enter backup code 1 from the saved backup codes when you paired your device
  

• Click 'Login'

Disable Two-Factor Authentication

• Individual admins cannot disable two-factor authentication on their own account as long as it is enabled by the account manager in Xcitium.
  

• If 2FA is disabled by the account manager in Xcitium, then you can deactivate it after logging in to your Xcitium account.
  

• Login to your account by providing credentials and 2FA code.
  

• Click 'Settings' > 'Settings' > 'Portal Set-Up' then 'User Settings' tab.
  

• Click 'Security Settings'.
  

• Click 'Deactivate'

A confirmation dialog is shown:

You can deactivate the two factor authentication in two ways:

• Use the current authentication code - Select 'One Time', enter the current authentication code from your paired device and click 'Confirm'.
  

• Use a backup code - Select 'Backup', enter anyone of your backup authentication codes generated when you were setting up your two factor authentication and click 'Confirm'.

Two Factor Authentication Activation by Admins

If 2FA is not enabled by your account manager in Xcitium, you can enable it for yourself as follows:

• Login to your Xcitium account
  

• Click 'Settings' > 'Settings' > 'Portal Set-Up' then the 'User Settings' tab
  

• Click 'Security Settings'

• Click 'Activate'

• The device pairing procedure is similar as explained in the section above.