Update Device Information
Click 'Assets' > 'Devices' > 'Device List' > 'Device Management' > select a device > 'Refresh Device Information'
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The communication client on an enrolled device sends information about the device to Xcitium.
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This includes OS version, memory status, network details, IMEI number, location, MAC address of Bluetooth, MAC address of WiFi and so on.
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The interval at which the device sends this information is configured in the Settings' interface.
Click 'Settings' > 'Settings' > 'Portal Setup' > 'Client Settings'
See Configure Communication and Security Client Settings to read more
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Device information can also be fetched in real time by opening device details then clicking 'Refresh Device Information'.
The following sections explain more about:
Get updated information from a single device
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Click 'Assets' > 'Devices' > 'Device List'
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Click the 'Device Management' tab
Select a group to view only its devices
Or
Select 'Show all' to view every device added to Xcitium
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Click the name of the device to refresh the information from
The 'Device Details' interface will open with information on the device fetched from last polling time of the agent installed on the device.
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Click 'Refresh Information' from the options at the top
Get updated information from several devices
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Click 'Assets' > 'Devices' > 'Device List'
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Click the 'Device Management' tab
Select a group to view only its devices
Or
Select 'Show all' to view every device added to Xcitium
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Select the devices to refresh information from.
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Click 'Refresh Device Information' from the options at the top
If 'Refresh Device Information' is not shown, click 'More...' , and choose 'Refresh Device Information' from the options