Remotely Lock Mobile and Mac OS Devices
Click 'Assets' > 'Devices' > 'Device List' > 'Device Management' > select an Android, iOS or Mac device > 'Passcode > 'Lock'
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Admins can remotely lock devices to prevent them being accessed by unauthorized persons, or to generally block access to the device.
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Locked devices can only be opened by entering a passcode on the device.
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The remote lock feature is available only for Android and iOS devices and Mac devices installed with MDM profile. See Enroll Mac OS Endpoints, if you need more details about enrollment of Mac devices with MDM profile.
The following sections contain more information on:
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Click 'Assets' > 'Devices' > 'Device List'
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Click the 'Device Management' tab
Select a group to view only its devices
Or
Select 'Show all' to view every device added to Xcitium
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Click the name of the Android, iOS or Mac OS device you want to lock. This opens the device details interface.
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Click the 'Passcode' button at the top and choose 'Lock'.
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If 'Passcode' is not displayed, click 'More...' , select 'Passcode' and choose 'Lock' from the options
The command to lock the device is
sent immediately. The device can only be unlocked by entering the
screen lock password.
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Click the 'Lock' button at the top
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If 'Lock' is not shown, click 'More...' and choose 'Lock' from the options
You need to specify a new passcode before the device will lock:
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Enter a passcode and click 'OK'
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Communicate the new password to the user
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The user can unlock the device only by entering the new passcode you set.