Xcitium Enterprise

• Introduction To Xcitium Enterprise - Endpoint Protection Platform
  • Key Concepts
  • Best Practices
  • Login Into The Admin Console
  • Upgrade To Full Version
• The Admin Console
• The Dashboards
• CNAPP Dashboard
• ROI Dashboard
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Device Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Network Information
      • View And Manage Profiles Associated With A Device
      • View Maintenance Windows Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Xcitium
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files On Mac OS Device
      • View And Manage Profiles Associated With A Device
      • View Packages Installed On A Device Through Xcitium
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Dragon
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View And Edit Device Name Of An IOS Device
      • View Summary Information Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • View Event Logs On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Change A Device's Owner
    • Change The Ownership Status Of A Device
    • Add Custom Notes And Tags On Devices
    • Remove A Device
    • Generate Device List Report
    • Manage Isolate And Release From Isolation
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Cloud Workloads
• Cloud Assets
• Cloud Security
  • View Vulnerabilities Findings
  • Registry Scan
  • CSPM Executive Dashboard
  • Compliance Summary
  • CWPP Dashboard
  • App Behavior
  • Manage Policies
  • Remediation
  • View Alerts
  • Manage Triggers
  • View Reports
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To User Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On User Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Associated Devices Settings
        • Antivirus Settings
        • Communication Client And Xcitium Client - Security Application Update Settings
        • File Rating Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Xcitium Verdict Cloud
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Xcitium Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
        • Performance Settings
        • Thumbnails Settings
        • Chat Settings
        • Applications Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • External Device Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And XcitiumClient - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Security Systems
  • View Alerts And Security Events
    • View Alerts And Security Events By Time
    • View Alerts And Security Events By Files
    • View Alerts And Security Events By Device
    • Alert Policy
    • Suppression Rule
  • Investigate Events
    • Search Events By Query
    • Search Events By File
    • Search Events By Device
    • View Android Threat History
    • Process Timeline
  • Endpoint Security Status
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • View And Manage Blocked Threats
  • View And Manage Quarantined Items
  • View Contained Threats
  • View And Manage Autorun Items
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of File Verdicts
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Software Inventory
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • Xcitium Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• Management Settings
  • Account Management
  • License Management
    • Manage Your Licenses
    • License Allocations
    • Bill Forecast
• Configure Xcitium Enterprise
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • Create And Manage Tags
  • Xcitium Enterprise Portal Configuration
    • Import User Groups From LDAP
    • Configure Portal Settings
    • Configure Communication And Security Client Settings
      • Configure The Xcitium Android Client
        • Configure Android Client General Settings
        • Configure Android Client Antivirus Settings
        • Add Google Cloud Messaging (GCM) Token
      • Add Apple Push Notification Certificate
      • Configure Windows Clients
        • Configure Communication Client Settings
        • Configure Client Security Settings
    • Manage Xcitium Enterprise Extensions
    • Configure Xcitium Enterprise Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrator's Time Zone And Language
    • Configure Audit Log Settings
  • Dashboard Settings
  • Cloud Security Settings
    • Manage Cloud Accounts
      • Amazon Web Server (AWS) Account Onboarding
      • Google Cloud Platform (GCP) Account Onboarding
      • Microsoft Azure Account Onboarding
    • Manage Cluster
    • Configure Integrations
      • CWPP
      • CSPM
      • Registry
      • S3 Data Source
    • Create And Manage Labels
    • Create And Manage Tags
    • Create And Manage Groups
    • Configure Ticket Template
  • Data Protection Templates
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • View Version And Support Information
  • Alert Notification Settings
• Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 - Pre-configured Profiles
• Appendix 3 - Default Xcitium Security Policy Details
• About Xcitium

Remote Management of Windows and Mac OS Devices

• Click 'Settings' > 'Settings' > 'Portal Setup' > 'Extensions Management' to enable remote control for your account.
  

• The remote control feature lets you remotely access Windows and Mac devices to solve issues, install third party software, and run system maintenance.
  

• You can also transfer files and folders between the local and remote computers.

Remote Control

• First, install the remote control application on your admin computer:

• Click 'Assets' > 'Devices' > 'Bulk Installation Package'
  

• Click the 'Remote Control by Xcitium tab
  

• Choose the operating system of your admin machine
  

• Click 'Download'

• After installation, there are two ways you can take over devices:

• Use the standalone remote control application

OR

• Use Xcitium Enterprise Platform - Click 'Assets' > 'Devices' > 'Device List' > 'Device Management' > select a device > click the 'Remote Control' button.

• For additional security, you can assign custom ports on the device to handle the remote connection. You can configure the ports by adding a 'Remote Control' section to the device profile.

• See Remote Control Settings for Windows devices and Remote control Settings for Mac OS Profile if you want to read more about this.

• The viewer supports clip-board sharing between your computer and the managed device.
  

• You can also use key combinations such as 'Ctrl+Alt+Del', 'Alt+F4' and 'Ctrl+C' on the remote machine.
  

• You can view individual or all monitors if the target has a multi-monitor setup

See the following sections for more help:

• Download and install the viewer
  

• Use the viewer
  

• Transfer files and folders to / from remote computer

Download and install the viewer

• Click 'Assets' > 'Devices' > 'Bulk Installation Package'
  

• Select the 'Remote Control by Xcitium' tab
  

• Choose the operating system of your admin machine
  

• Click 'Download'
  

• Install on your local machine

Use the viewer

• Once installed, you can launch the remote control viewer from your desktop
  

• You can also take control direct from the Xcitium interface:

• Click 'Assets' > 'Devices' > 'Device List' > 'Device Management' > select a Windows / Mac OS device > Click the 'Remote Control' button.

• Note - A warning message is shown for Windows devices if you attempt remote control outside of a maintenance window. This is shown if you access via Xcitium interface.

Access the remote control viewer

• Double click the desktop shortcut or the system tray icon to open the login screen:

• Xcitium account administrator - Click the 'Xcitium' tab then login with your Xcitium Enterprise Portal portal username and password

• The region selector allows you to choose the Xcitium hosted service closest to your location. Select the location nearest to you for the best performance / fastest connection.

• Select 'Stay Signed in' if you want the RC application to store your login credentials. The application will not ask for your credentials to login in future.
  

• Click 'Sign In'
  

• If 'Two-Factor Authentication' is enabled for your account, then you have to enter the authentication code generated in the 'Google Authenticator' app on your mobile device. Click here to find out how to configure two-factor login settings.

• Enter the code generated on your mobile device and click 'Submit'

• Admin users created in Xcitium platform - Click the 'Endpoint Manager' tab then enter your Xcitium URL and your login credentials. Your Xcitium URL will use the format https://[your Xcitium company name].itsm-us1.Xcitium.com/ where [your Xcitium company name] is your company name as assigned by Xcitium. This URL is available in the admin account activation email sent to you when you were enrolled.

• Select 'Stay Signed in' if you want the RC application to store your login credentials. The application will not ask for your credentials to login in future.
  

• Click 'Sign In'

Tip: The remote control application will save your login credentials even if you forget to enable 'Stay Signed in'.

• If 'Two-Factor Authentication' is enabled for your account, then you have to enter the authentication code generated in the 'Google Authenticator' app on your mobile device. Click here to find out how to configure two-factor login settings.

Note - Xcitium admins only - The 'Remote Control' tool notifies you if your password is about to expire within next seven days, or already expired. Click 'Change password', if you want to change password at this time. You will be taken to the Xcitium portal to change your password.

The viewer application will open with a list of enrolled Windows / Mac OS endpoints:

Language Settings

• Click the ellipsis button at top-right of the app
  

• Click 'Settings' to open language options:

• Choose the language you require from the drop-down then click 'Save Settings'. This determines the language you see in the remote control application.

• A notification box is shown on endpoints when you take over their machine. This box states the name of the person connected and the session duration etc.
  

• The notification is in the language of the operating system IF the OS is English, Russian, Spanish, German, French, Portuguese or Chinese.
  

• English is used if the OS is of any other language.
  

• Examples:

• You choose 'Russian' but connect to a Spanish PC - Notification is shown in Spanish.
  

• You choose 'Russian' but connect to a Bulgarian PC - Notification is shown in English
  

• You choose 'Russian' and connect to a Russian PC - Notification is shown in Russian

Proxy Server Settings

You can configure a proxy through which you want to connect to managed endpoints.

• Click the ellipsis button then 'Settings'
  

• Click the proxy server icon on the left of the settings page:

• Do Not Use Proxy - The remote control tool will establish a direct connection to the endpoint
  

• Use Local Proxy Settings - Use a proxy to connect to endpoints.

• Host - Enter the IP address or the host name of your proxy server
  

• Port - The port on your proxy server that the remote control tool should connect to.

• Authentication - If your proxy server requires authentication, enter the UN/PW here.
  

• Establish direct connection if proxy fails - Allow the remote control tool to fallback to a direct internet connection if the proxy fails.

• If you specify a proxy but disable direct connection, then the remote control tool will not be able to connect to endpoints if the proxy fails
  

• Leave the direct connection option enabled to ensure you can access endpoints at all times

• Click 'Save Settings'

Remotely manage an endpoint

• Move your mouse over an endpoint and click the remote desktop icon on the right:

The following message is shown to end-users if configured appropriately:

• Take remote control of the device without permission from the user.
  

• Ask for permission and take control if the user allows. Automatically take control if the user does not respond.
  

• Disable remote control entirely.
  

• See Remote Control Settings for Windows devices and Remote control Settings for Mac OS Profile for Mac OS devices, if you need more info on this.

The following notification appears on the endpoint when you have established control:

You can configure the endpoint notification box in the 'Remote Control' section of a profile.

• Click 'Configuration Templates' > 'Profiles' > 'Add Profile Section' > 'Remote Control'

You can now access the desktop of the remote computer:

• You can interact with the target device to perform tasks as required.
  

• Use the toolbar at the top of the interface to perform the following actions:

	Full Screen - The remote desktop will cover your entire display, without the operating system's window-framing interface. Click the same icon to exit full screen mode
	Position - Click and drag the tool bar to your preferred location.
	Pin - Lock or unlock the tool bar to the title bar in full screen view.
	Minimize/Maximize - Show/hide tool bar options.
	Actions - Send control commands to the endpoint. Send Ctrl + Alt + Del - (Available only for Windows devices) Opens the Windows security screen. This allows you to lock the computer, log the current user out of the remote machine, change passwords, view the local task manager or shut down/restart/hibernate the machine. Lock Session - Locks the managed endpoint. A password will be required to unlock the endpoint. Send Special Keys - If enabled, allows you to send key combination commands such as Ctrl+C, Windows + R and so on.   The special key combinations are dependent on the operating systems of the local (admin) device and the managed remote device. See the list of available special key combinations given below.
	View - Change the display size of the remote desktop. The available options are: Best Fit - Automatically adjusts the screen resolution for the best visual experience. Scaled - Displays the target desktop with the resolution of the admin computer. Original - Displays the target desktop at its own resolution. Full screen - Displays the remote desktop in full screen view
Multi-Screen - The multi-screen icon only appears if the target point endpoint has a multi-monitor setup. The drop-down shows all monitors connected to the endpoint and allows you to choose which to view. Select 'Switch Screen' to move to the next screen on the list Select 'All Monitors' to view all connected screens simultaneously Select an individual monitor to view it in stand-alone mode
Help - Shows the 'About Remote Control' dialog which shows version number and copyright information.

Special Key Combinations

Admin Device	Managed Remote Device
	Windows	Mac OS
Windows	'Windows' key is sent only to the remote device Shortcuts in combination with 'Windows' key are applied only to the remote device	'Windows'/'Command' key is sent only to the remote device. Exceptions: Ctrl+Alt+Del Win+L PRINT SCREEN and NUMLOCK are not sent to remote device NumPad digit keys always behave as arrow-keys on Mac OS 'Context Menu' key is sent as zero scan code and appears as key 'a'.
Mac OS	All Shortcuts with 'Windows'/'Command' key are applied to the remote device, except 'Windows'/'Command' key+Esc Command+Tab - Switches between applications F11 - Shows desktop Ctrl +Up Arrow - Shows all Windows Ctrl+Down Arrow - Shows active application Window	If Apple is keyboard used: Media buttons (e.g. PLAY , STOP, MISSION CONTROL), POWER, EJECT keys and all system shortcuts with these keys are applied only to the local device. Shortcuts with COMMAND are applied to the remote device, except 'COMMAND' key+Esc Command+Tab - Switches between applications Ctrl +Up Arrow - Shows all Windows Ctrl+Down Arrow - Shows active application Window Fn+F11 - Shows desktop Fn+F12 - Shows Dashboard or enable standard key in Keyboard settings If non-Apple keyboard is used: Shortcuts with WIN are applied to the remote device, except 'WIN' key+Esc   Command+Tab - Switches between applications Ctrl +Up Arrow - Shows all Windows Ctrl+Down Arrow - Shows active application Window F11 - Shows desktop F12 - Shows Dashboard

• Full list of Windows keyboard shortcuts -https://support.microsoft.com/en-us/help/12445/windows-keyboard-shortcuts.
  

• Full list of MAC keyboard shortcuts -https://support.apple.com/en-us/HT201236.