Comodo Help
Find the desired product help
Xcitium Enterprise

Xcitium Enterprise

Xcitium Enterprise Administrator Guide

English

Print Help Download Help
Configuration Templates > Create Configuration Profiles > Profiles For Windows Devices > Create Windows Profiles > Chat Settings
  • Introduction To Xcitium Enterprise - Endpoint Protection Platform
    • Key Concepts
    • Best Practices
    • Login Into The Admin Console
    • Upgrade To Full Version
  • The Admin Console
  • The Dashboards
  • CNAPP Dashboard
  • ROI Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Device Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Network Information
        • View And Manage Profiles Associated With A Device
        • View Maintenance Windows Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Xcitium
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files On Mac OS Device
        • View And Manage Profiles Associated With A Device
        • View Packages Installed On A Device Through Xcitium
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Dragon
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View And Edit Device Name Of An IOS Device
        • View Summary Information Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • View Event Logs On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Change A Device's Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Remove A Device
      • Generate Device List Report
      • Manage Isolate And Release From Isolation
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Cloud Workloads
  • Cloud Assets
  • Cloud Security
    • View Vulnerabilities Findings
    • Registry Scan
    • CSPM Executive Dashboard
    • Compliance Summary
    • CWPP Dashboard
    • App Behavior
    • Manage Policies
    • Remediation
    • View Alerts
    • Manage Triggers
    • View Reports
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On User Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Antivirus Settings
          • Communication Client And Xcitium Client - Security Application Update Settings
          • File Rating Settings
          • Firewall Settings
          • HIPS Settings
          • Containment Settings
          • Maintenance Window Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Global Proxy Settings
          • Client Proxy Settings
          • Agent Discovery Settings
          • Communication Client And Xcitium Client - Security Application UI Settings
          • Logging Settings
          • Client Access Control
          • External Devices Control Settings
          • Monitors
          • Procedure Settings
          • Remote Control Settings
          • Remote Tools Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Patch Management Settings
          • Performance Settings
          • Thumbnails Settings
          • Chat Settings
          • Applications Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And XcitiumClient - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • View Alerts And Security Events
      • View Alerts And Security Events By Time
      • View Alerts And Security Events By Files
      • View Alerts And Security Events By Device
      • Alert Policy
      • Suppression Rule
    • Investigate Events
      • Search Events By Query
      • Search Events By File
      • Search Events By Device
      • View Android Threat History
      • Process Timeline
    • Endpoint Security Status
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Blocked Threats
    • View And Manage Quarantined Items
    • View Contained Threats
    • View And Manage Autorun Items
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of File Verdicts
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Software Inventory
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • Xcitium Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • Management Settings
    • Account Management
    • License Management
      • Manage Your Licenses
      • License Allocations
      • Bill Forecast
  • Configure Xcitium Enterprise
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • Create And Manage Tags
    • Xcitium Enterprise Portal Configuration
      • Import User Groups From LDAP
      • Configure Portal Settings
      • Configure Communication And Security Client Settings
        • Configure The Xcitium Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Xcitium Enterprise Extensions
      • Configure Xcitium Enterprise Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrator's Time Zone And Language
      • Configure Audit Log Settings
    • Dashboard Settings
    • Cloud Security Settings
      • Manage Cloud Accounts
        • Amazon Web Server (AWS) Account Onboarding
        • Google Cloud Platform (GCP) Account Onboarding
        • Microsoft Azure Account Onboarding
      • Manage Cluster
      • Configure Integrations
        • CWPP
        • CSPM
        • Registry
        • S3 Data Source
      • Create And Manage Labels
      • Create And Manage Tags
      • Create And Manage Groups
      • Configure Ticket Template
    • Data Protection Templates
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • View Version And Support Information
    • Alert Notification Settings
  • Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 - Pre-configured Profiles
  • Appendix 3 - Default Xcitium Security Policy Details
  • About Xcitium

Chat Settings


  • Chat Settings allows Users with Administrator or Account Admin role to communicate with other end users. 

  • To enable the chat function, please contact support team to open a ticket about it with mailto:support@xcitium.com.

  • Communication can be done from portal to endpoint only. 

  • Using Chat, we can send any files like document, image or a recorded message. 

Configure Chat Settings


  • Click 'Assets' > 'Configuration Templates' > 'Profiles'  

  • Open the Windows Profile you want to work on 

    • Click the 'Chat' tab and 'Edit', if it has already been added to the profile 
                   OR 
    • Click 'Add Profile Section' > 'Chat' if it hasn't yet been added   
Initiate the 'Chat' function

You can initiate the 'Chat' function by following three ways

  • Select the device you want to chat and click 'More' > 'Open Chat'

         


  • Select the device you want to chat and click 'Open Chat' from Menu icons



  • Select the 'Chat' button from the Controls at the Top



The 'Chat' window will be opened in a new Tab

  

And 'Chat' windows for End user will be pop up

 


Options available under the 'Chat' window

  • To Start New Chat

  • Account Settings

  • Additional Options 

To Start New Chat

To Start a new chat, click you can use any one one of the options 



  • Find - You can search to find the contacts using list like email, telephone number

  • New Group - Create a new group with Name, comment and description of the group

  • By ID - Search the contact using Group or User ID and select 'Subscribe'

Account Settings

Click the   icon to open Account settings option where you can edit your name and see the ID of the current device



  • General Settings - Click  ,where you can change you display name, add description or add your number as contact



  • Notifications - You can mute the notification sound, make alert for notification and Incognito mode if needed.


  • Security - You can change the Account password and Delete the account if not required. 



Additional Options 

Click the   icon next to a contact for additional options 



  • Clear messages - To clear current messages from the chat.

  • Mute - To mute the conversation with the user and no notification will be received.

  • Block -  When a user is Blocked, they can't communicate with the Administrator or user with Admin role.

  • Archive -  Making the chat will store the conversations safely.

  • Delete - This will remove the contact from the list with chat for that particular user. 


Our Products
  • Free Antivirus
  • Free Internet Security
  • Website Malware Removal
  • Free Anti-Malware
  • Anti-Spam (Free Trial)
  • Windows Antivirus
  • Antivirus for Windows 7
  • Antivirus for Windows 8
  • Antivirus for Windows 10
  • Antivirus for MAC
  • Antivirus for Linux
  • Free Endpoint Security
  • Free ModSecurity
  • Free RMM
  • Free Website Malware Scanner
  • Free Device Manager for Android
  • Free Demo
  • Network Security
  • Endpoint Protection
  • Antivirus for Android
  • Comodo Antivirus
  • Wordpress Security
Cheap CDN
  • Bootstrap CDN
  • Semantic UI CDN
  • Jquery CDN
  • CDN Plans
  • CDN
  • Free CDN
Enterprise
  • Patch Management Software
  • Patch Manager
  • Service Desk
  • Website Down
  • Endpoint Protection Solutions
  • Website Security Check
  • Remote Monitoring and Management
  • Website Security
  • Device Manager
  • ITSM
  • CRM
  • MSP
  • Android Device Manager
  • MDR Services
  • Managed IT Support Services
  • Free EDR
Free SSL Certificate
Support Partners Terms and Conditions Privacy Policy

© Comodo Group, Inc. 2025. All rights reserved.