Comodo Help
Find the desired product help
Xcitium Enterprise

Xcitium Enterprise

Xcitium Enterprise Administrator Guide

English

Print Help Download Help
Security Systems > View And Manage Quarantined Items
  • Introduction To Xcitium Enterprise - Endpoint Protection Platform
    • Key Concepts
    • Best Practices
    • Login Into The Admin Console
    • Upgrade To Full Version
  • The Admin Console
  • The Dashboards
  • CNAPP Dashboard
  • ROI Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Device Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Network Information
        • View And Manage Profiles Associated With A Device
        • View Maintenance Windows Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Xcitium
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files On Mac OS Device
        • View And Manage Profiles Associated With A Device
        • View Packages Installed On A Device Through Xcitium
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Dragon
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View And Edit Device Name Of An IOS Device
        • View Summary Information Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • View Event Logs On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Change A Device's Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Remove A Device
      • Generate Device List Report
      • Manage Isolate And Release From Isolation
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Cloud Workloads
  • Cloud Assets
  • Cloud Security
    • View Vulnerabilities Findings
    • Registry Scan
    • CSPM Executive Dashboard
    • Compliance Summary
    • CWPP Dashboard
    • App Behavior
    • Manage Policies
    • Remediation
    • View Alerts
    • Manage Triggers
    • View Reports
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On User Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Antivirus Settings
          • Communication Client And Xcitium Client - Security Application Update Settings
          • File Rating Settings
          • Firewall Settings
          • HIPS Settings
          • Containment Settings
          • Maintenance Window Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Global Proxy Settings
          • Client Proxy Settings
          • Agent Discovery Settings
          • Communication Client And Xcitium Client - Security Application UI Settings
          • Logging Settings
          • Client Access Control
          • External Devices Control Settings
          • Monitors
          • Procedure Settings
          • Remote Control Settings
          • Remote Tools Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Patch Management Settings
          • Performance Settings
          • Thumbnails Settings
          • Chat Settings
          • Applications Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And XcitiumClient - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • View Alerts And Security Events
      • View Alerts And Security Events By Time
      • View Alerts And Security Events By Files
      • View Alerts And Security Events By Device
      • Alert Policy
      • Suppression Rule
    • Investigate Events
      • Search Events By Query
      • Search Events By File
      • Search Events By Device
      • View Android Threat History
      • Process Timeline
    • Endpoint Security Status
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Blocked Threats
    • View And Manage Quarantined Items
    • View Contained Threats
    • View And Manage Autorun Items
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of File Verdicts
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Software Inventory
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • Xcitium Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • Management Settings
    • Account Management
    • License Management
      • Manage Your Licenses
      • License Allocations
      • Bill Forecast
  • Configure Xcitium Enterprise
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • Create And Manage Tags
    • Xcitium Enterprise Portal Configuration
      • Import User Groups From LDAP
      • Configure Portal Settings
      • Configure Communication And Security Client Settings
        • Configure The Xcitium Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Xcitium Enterprise Extensions
      • Configure Xcitium Enterprise Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrator's Time Zone And Language
      • Configure Audit Log Settings
    • Dashboard Settings
    • Cloud Security Settings
      • Manage Cloud Accounts
        • Amazon Web Server (AWS) Account Onboarding
        • Google Cloud Platform (GCP) Account Onboarding
        • Microsoft Azure Account Onboarding
      • Manage Cluster
      • Configure Integrations
        • CWPP
        • CSPM
        • Registry
        • S3 Data Source
      • Create And Manage Labels
      • Create And Manage Tags
      • Create And Manage Groups
      • Configure Ticket Template
    • Data Protection Templates
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • View Version And Support Information
    • Alert Notification Settings
  • Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 - Pre-configured Profiles
  • Appendix 3 - Default Xcitium Security Policy Details
  • About Xcitium

View and Manage Quarantined Items


Click 'Security' > 'Endpoint Security' > 'Antivirus' > 'Quarantined Files'

  • Quarantine is a secure holding area for potentially dangerous files. Quarantined files pose no threat to your system.

  • You can delete or restore quarantined items, or assign a file rating to them.

  • File ratings determine how XCS handles the file:

  • Files rated as 'Malicious' will stay in quarantine on the device.

  • Files rated as 'Unrecognized' will be restored to their original location on the device. Future virus scans may flag them as malicious again.

  • Files rated as 'Trusted' will be restored to their original locations on the device. These files are skipped in future virus scans.

How do threats get quarantined?

Windows Devices

Real time scans - Threats are placed in quarantine if:

  • 'Show antivirus alerts' is disabled and 'Quarantine Threats' is set as the default action in the profile on the device. This setting is in the 'Realtime Scan Settings' area of the profile's antivirus section.

  • 'Show antivirus alerts' is enabled and the end-user quarantined the threat at an alert.

  • See Realtime Scan settings in Antivirus Settings if you need more help with this.

On-demand / Scheduled scans - Threats are placed in quarantine if:

  • 'Automatically clean threats' is enabled and 'Quarantine' is set as the action in the profile on the device.

  • See Custom Scans in Antivirus Settings if you need more help with this.

DLP Scans
  • Documents quarantined by a Data Loss Prevention (DLP) scan are NOT shown in this interface. They are placed in a different quarantine area.
  • You can view DLP quarantined files at 'Security' > 'Endpoint Security' > 'Data Loss Prevention' > 'Quarantined Files'. See DLP Quarantined Files if you need more details. 

Manual quarantine:

  • Admins can move threats to quarantine from the 'Current Malware List' interface.

  • End-users can move files to quarantine on their endpoint.

  • See View and Manage Identified Malware for more details.

MAC OS Devices

Real time scans - Threats are placed in quarantine if:

  • 'Automatically quarantine threats found during scanning' is enabled is enabled in the profile on the device. This setting is in the 'Realtime Scan Settings' area of the profile's antivirus section.

  • The end-user chooses to quarantine the threat at an alert

  • See the explanation of Realtime Scanner settings in the section Antivirus Settings for Mac OS Profile under Create a Mac OS Profile.

On-demand / Scheduled scans - Threats are quarantined if:

  • 'Automatically quarantine threats found during scanning' is enabled in the profile on the device

  • See Manual Scanner settings and Scheduled Scanner settings for more help with this.

Manual quarantine:

  • An administrator moved a threat to quarantine from the 'Current Malware List' interface

  • An end-user moved a file to quarantine on the endpoint

  • See View and Manage Identified Malware for more details.

Linux Devices

Real time scans - Threats are quarantined if:

  • 'Automatically quarantine threats found during scanning' is enabled in the profile on the device. This setting is in the 'Realtime Scan Settings' area of the profile's antivirus section.

  • The end-user chooses to quarantine the threat at an alert

  • See Realtime Scanner settings for more help with this.

On-demand / Scheduled scans - Threats will be placed in quarantine if:

  • 'Automatically quarantine threats found during scanning' is enabled in the profile on the device

  • See Realtime Scanner settings and Scheduled Scanner settings to view help on these settings.

Manual quarantine:

  • An administrator moved a threat to quarantine from the 'Current Malware List' interface

  • An end-user moved a file to quarantine on the endpoint

  • See View and Manage Identified Malware for more details.

Items moved to quarantine are encrypted and not allowed to run.


Open the quarantine interface

  • Click 'Security' > 'Endpoint Security' > 'Antivirus'

  • Click the 'Quarantined Files' tab

  • Select a group to view malware identified on its devices

Or

  • Select 'Show All' to view malware identified on all devices enrolled to Xcitium




Column Heading

Description

OS

The operating system of the device at which the item was quarantined.

File Name

The file that was moved to quarantine.

  • Click the name of a file to view its details.

  • See View details of a quarantined item for more details.

Hash

The SHA1 hash value of the quarantined file

  • Click the icon to copy the hash value to the clipboard.

  • Windows only - You can use the hash value to view the events generated by the file on all endpoints.

  • Click 'Investigate' > 'Hash Search' > paste the hash value in the search box and click 'Search'

  • See Search Events by File for more details.

Signature

The name of the identified malware. 'User Item' indicates the file was moved to quarantine manually by the user on the endpoint.

Xcitium Rating

The file's trust level as rated by XCS.

Admin Rating

The trust rating of the file as set by the administrator. Files can be rated as trusted, malicious or unrecognized.

Devices Detected On

The number of devices on which the item was quarantined.

  • Click the number to view the list of devices on which the item was quarantined

  • See the explanation of Device Details given below

First Quarantined

Date and time at which the malware was identified and quarantined the first time.


The quarantine interface allows you to:

  • View details of a quarantined item

  • Restore False Positives from Quarantine

  • Remove Malware files from the devices

  • Rate files as 'Unrecognized', 'Trusted' or 'Malicious'

  • Export the list of quarantined files as a CSV file

View Details of a Quarantined Item

  • Click 'Security' > 'Endpoint Security' > 'Quarantined Files'

  • Click on the file name of an item in the list:


  • This will open the file details interface which shows:

  • File Info - General information such as OS, file-name, hash, file rating, number of devices on which the file was quarantined, and more.

  • Device List - Shows list of endpoints upon which the file was found with heir details like installation path of the file on each device, the device owner and the date and time at which the file was quarantined.

Device Details




The options on the top let you to:

  • Restore False Positives from Quarantine on a device

  • Remove the item from a device

  • Rate files as 'Unrecognized', 'Trusted' or 'Malicious'

  • See the following sections for more details

Manage Quarantined Items

  • If your review confirms that a quarantined item is a genuine threat then it can be deleted from endpoints.

  • Conversely, if an item is is found to be a false positive, you can restore it to its original location.

  • You can also rate a file as unrecognized, trusted or malicious based on your assessment. The new verdict will be sent to all endpoints and will be reflected in the 'Unrecognized' and 'Trusted' interfaces.

Restore False Positives from Quarantine

  • If the identified item is a false positive, select the item from the list and click 'Restore File(s) on Devices' from the options at the top.

The item will be restored to its original location on all devices and removed from the list.



Remove Malware files from the devices

  • Select the item(s) from the list and click 'Delete File(s) From Device' from the options at the top.



  • Click 'Confirm' in the confirmation dialog.

The file will be deleted from all devices at which it was quarantined and removed from the list.


Rate files as 'Unrecognized', 'Trusted' or 'Malicious'

  • If the rating of a quarantined file is changed to 'Trusted' or 'Unrecognized', the file is restored to its original location. The new rating is also stored in the XCS database on the devices.

  • To change the rating of a quarantined file, select it and click the appropriate button at the top:



A confirmation will be displayed and the information will also be sent to the devices.

  • Files rated as 'Malicious' will stay in quarantine on the device.

  • Files rated as 'Unrecognized' will be restored to their original locations on the device. Future AV scans may flag them as 'malicious' again.

  • Files rated as 'Trusted' will be restored to their original locations in the device. These files will be white-listed and skipped by future antivirus scans.

Export quarantined files records as a CSV file

  • Click 'Security' > 'Endpoint Security' > 'Antivirus' > 'Quarantined Files' tab

  • Click the funnel icon to filter which records are included in the report.

  • Click the 'Export' button and choose 'Export to CSV':


The report is generated in .csv format.


The file will be available in 'Dashboard' > 'Reports'. See Reports if you need more help with this interface.

Our Products
  • Free Antivirus
  • Free Internet Security
  • Website Malware Removal
  • Free Anti-Malware
  • Anti-Spam (Free Trial)
  • Windows Antivirus
  • Antivirus for Windows 7
  • Antivirus for Windows 8
  • Antivirus for Windows 10
  • Antivirus for MAC
  • Antivirus for Linux
  • Free Endpoint Security
  • Free ModSecurity
  • Free RMM
  • Free Website Malware Scanner
  • Free Device Manager for Android
  • Free Demo
  • Network Security
  • Endpoint Protection
  • Antivirus for Android
  • Comodo Antivirus
  • Wordpress Security
Cheap CDN
  • Bootstrap CDN
  • Semantic UI CDN
  • Jquery CDN
  • CDN Plans
  • CDN
  • Free CDN
Enterprise
  • Patch Management Software
  • Patch Manager
  • Service Desk
  • Website Down
  • Endpoint Protection Solutions
  • Website Security Check
  • Remote Monitoring and Management
  • Website Security
  • Device Manager
  • ITSM
  • CRM
  • MSP
  • Android Device Manager
  • MDR Services
  • Ransomware Prevention
  • Managed IT Support Services
  • Free EDR
Free SSL Certificate
Support Partners Terms and Conditions Privacy Policy

© Comodo Group, Inc. 2024. All rights reserved.