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Xcitium Enterprise

Xcitium Enterprise Administrator Guide

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Configure Xcitium Enterprise > CTEM Settings > Ticketing Templates
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  • Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 - Pre-configured Profiles
  • Appendix 3 - Default Xcitium Security Policy Details
  • About Xcitium

Ticketing Templates



Ticketing Templates are used to customize the appearance of tickets by overriding the default template. This includes the ticket subject line and body details. The template applies for any ticket created either manually or automatically through supported Integrations.

To ensure successful rendering, please use only the keys provided in the portal’s supported key list. When unsupported keys are used, the system defaults to fallback values.

Note: There is no way to edit the default ticket template used by CTEM.

  • Settings < CTEM < 'Ticketing Templates'


From the table view, you can Add, Edit, or Delete the templates.

If no template is found for a matching Event Set, the default ticket template will be used.


Add

Tap on the Add button



Complete the required fields which include the Template Name, Companies, Integrations, and Event Details.



Select the Event Type



Then select the Event Sub-Type

Note: Event Sub Types will change based on the selected Event Type



Confirm the default values for the Title



Scroll below to confirm the Header, Body, and Footer details



Tap the Save button once completed



Edit

Tap on the three-dot Action menu next to any template record to edit.



Clone

Tap on the three-dot Action menu next to any template record to clone. 



Delete

Tap on the three-dot Action menu next to any template record to delete.



Tap Yes on the delete confirmation to finish.



Ticketing Templates - Preview

You can use the Preview button to see a preview of what your ticket will look like before saving or waiting for an actual ticket to create.





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